Rhea Foreman
Washington,DC
Summary
Professional with strong background in customer service, known for effective communication and problem-solving skills. Proven ability to adapt to changing needs and work collaboratively within teams to achieve results. Adept at handling customer inquiries, resolving issues, and maintaining high satisfaction levels.
Overview
22
22
years of professional experience
Work History
Customer Service Assistant
The Midtown Group
05.2022 - 05.2025
- Operate multiple integrated data systems including DIMS, DATACAP, SLIME, and CURRENT to enroll and enter individuals pursuant of assistance.
- Greet all client's that enter the service center and provide exceptional customer service while identifying their purpose of coming in the service center and assist them.
- Facilitate all administrative support duties, including analyzing and reporting all incoming written communications maintaining compliance with departmental policies, directives, and objectives in day-to-day operations ( i.e. scanning, tagging & preparing spreadsheets, corresponding memos, delegating submission to appropriate departments.
- Pay attention to details and safeguard client's information to provide EBT Referrals to client's coming to obtain new or replacement EBT cards.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Examine, scan tag & upload applications as it relates to Medicaid, TANF, SNAP, IDA.
- Provide hands on assistance with all District residents in completing applications as it relates to Medicaid, TANF, SNAP, IDA and other human service functions to implement services to qualifying candidates.
Program Support Assistant
Office of the State Superintendent of Education (OSSE
11.2003 - 02.2022
- Compiled and analyzed data utilizing spreadsheets or other database software.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered phones and routed voicemails to respective employees.
- Greeted guests and vendors to assist in navigating space.
- Monitored office services mailbox for business support needs and requests.
- Scanned trip tickets into data
- Process bus driver's and bus attendant leave slips for payroll
- Processed financial documents, contracts, expense reports and invoices.
Education
High School Diploma -
Richard Milburn Academy Public Charter High School
Washington, DC06.2001
Skills
- Appointment Scheduling
- Scanning documents
- Program File Distribution
- Excellent communication skills
- Customer Service
- Training & Development
- Friendly, Positive Attitude
Timeline
Customer Service Assistant
The Midtown Group
05.2022 - 05.2025
Program Support Assistant
Office of the State Superintendent of Education (OSSE
11.2003 - 02.2022
High School Diploma -
Richard Milburn Academy Public Charter High School
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