Rhea Guadiana
Thornton,CO
Summary
Seasoned customer service professional competent in helping people with any help or guidance they may need, and resolving any customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in Real Estate, Airline, and Service industry regulations and procedures.
Overview
28
28
years of professional experience
Work History
Server
The Summit Entertainment Center
Thornton, CO
11.2019 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Arranged linens and table settings according to seating plan and event theme.
- Handle up to 8 bowling lanes and 17 tables in the area I'm responsible for.
Real Estate Broker
The Aragon Realty Group
Thornton, CO
04.2013 - Current
- Analyzed housing markets and identified potential buyers.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Appraised properties and advised clients on financing options.
- Gave buyers physical and virtual tours of properties.
- Managed real estate transactions from initiation to closing.
- Successfully guided home buyers and sellers through sales and purchase of properties.
- Created and maintained large client base by meeting needs and delivering exceptional customer service.
- Negotiated contracts and coordinate with lenders, attorneys and inspectors.
- Maintained high referral rates and exceptional feedback from previous clients.
Airline Customer Service Agent
Frontier Airlines
Denver, CO
08.1999 - 03.2015
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed high-volume of inbound and outbound customer calls.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Prepared, completed and processed customer account forms and database changes.
- Documented conversations with customers to track requests, problems and solutions.
- Provided clients with assistance in preparing required travel documents and forms.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
- Mentored and coached junior staff members by giving positive feedback and constructive criticism.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Processed payments and returned receipts, cash, coin and payment cards to customers.
Education
High School Diploma -
Horizon High School
Brighton, CO06.1999
Skills
- Call center experience
- System implementation
- Credit card payment processing
- Conflict resolution
- High-energy attitude
- Legal document preparation
- Contracting
- Home sale guidance
- Property showing
- Negotiation
- Inspector and appraiser collaboration
- Honest and ethical
- Excellent communicator
- National Association of Realtors
- Experienced buyers' agent
- Age Verification
- Conflict and Complaint Resolution
- Warm and Friendly
- Menu Memorization and Presentation
- Team Player
- Transactions and Cash Handling
- Dining Room Cleaning and Upkeep
- Food and Beverage Service
- High-Volume Dining
- Cool Under Pressure
- Specials Promotion and Upselling
- Suggestive Selling
Timeline
Server
The Summit Entertainment Center
11.2019 - Current
Real Estate Broker
The Aragon Realty Group
04.2013 - Current
Airline Customer Service Agent
Frontier Airlines
08.1999 - 03.2015
High School Diploma -
Horizon High School
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