Rhea Hagen

• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared lab specimens for diagnostic evaluation.
• Called and faxed pharmacies to submit prescriptions and refills.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

• Performed walk around on vehicle before beginning shift to verify correct and safe operating order.
• Drove safely at all times to avoid accidents and harm.
• Picked up medical specimens from different business.
• Followed company policies and procedures during shift.
• Tracked delivery information, mileage and fuel use while on shift.

Primary Duties:

• Rooms patients, collects medical data, documents for appropriate visit and assists with the physical exam.
• Assist patients with fitting, acquiring and repair needs of their Durable Medical Equipment.
• Runs downloads from patient DME data cards.
• Assist with setups for Home Sleep Studies.
• Support front office work, including but not limited to, phone support, appointment scheduling, referral and authorization processing.
• Facilitates and coordinates clinic flow.
• Rooms and supports the office visit for patients of all ages.
• Facilitates the exchange and coordination of information regarding the patient process.
• Consistently utilizes information systems in a confidential and accurate manner.
• Routinely performs record checks as designated according to clinic policies and protocols.
• Responsible for safety issues and utilization of resources to provide cost effective, quality care.
• Consistently follows clinic policies and procedures.
• Consistently provides appropriate feedback to peers and/or supervisors regarding systems or staff performance issues that affect safe, quality care.  Monitors various inventories, quality assurance requirements, standards, and other patient related needs.

• Sanitized, restocked and organized exam rooms and medical equipment.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Called and faxed pharmacies to submit prescriptions and refills.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Documented vital signs and health history for patients in clinic environments.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

• Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
• Documented observations and baseline measurements in medical records.
• Setup oxygen, CPAP and BiPAP machines for patients requiring breathing treatments.
• Monitored patients throughout sleep study procedures and tests by using EEG leads, EKG, Respiratory belt, nasal cannula and devices such as video recorders.
• Calibrate equipment for optimal use and to obtain accurate diagnostic results.
• Collected, evaluated and set up both sterile and non-sterile instruments and equipment.

• Delivered individualized patient care by recording vital signs, documenting observations, weight, recording intake and outtake information, evaluating patient need.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.