Rhea Miller
Newkirk,OK
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Community Choice Financial Inc.
03.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Maintenance Manager / Housing Compliance
Kaw Housing Authority
09.2019 - 03.2024
- Managed comprehensive maintenance operations, ensuring to HUD regulations through diligent evaluation and monitoring of property conditions.
- Facilitated effective vendor communication and coordination, resulting in timely resolution of work orders and maintenance request.
- Conducted thorough homebuyers and rental counseling sessions, enhancing customer service by addressing complaints and concerns professionally.
- Maintained accurate Housing Data System records, including payment agreements and account adjustments, supporting organizational compliance and financial integrity.
- Price analysis and price comparisons
- Supervised employee performance, preventive maintenance, and safety.
- Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Ensured compliance with all applicable regulations through diligent record-keeping, reporting practices, and regular audits.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Field Cost Accountant
Environmental Restoration LLC
08.2016 - 09.2018
- Assisted in maintaining contract compliance through meticulous management of site files, precise data entry for reports, payroll, and financial transactions, and support of the Site Project Manager with administrative duties.
- Coordinated procurement and logistical arrangements for equipment, materials, and subcontracted services, ensuring seamless site operations and efficient resource allocation.
- Enhance financial transparency by preparing daily cost reports, providing cost estimates bid analyst, and processing purchase and change orders, culminating in the successful completion of 1900 RCMS reports for EPA.
- Coordinate the acquisition and delivery of site equipment/materials
- Procuring subcontracted services including lodging/flight accommodations, coding/approving invoices.
- Developed customized financial models for more accurate forecasting of business performance, aiding strategic planning efforts.
- Conducted in-depth variance analysis to identify root causes of discrepancies between actual results versus projections, informing corrective actions as necessary.
Lending Representative
American Web Loan
11.2014 - 05.2016
- Managed a portfolio of loan products, providing comprehensive assistance and information to applicants through phone and electronic communication remotely.
- Ensures strict adherence to internal controls, policies, procedures, and regulatory requirements, maintaining high standards of service integrity and professionalism.
- Inform customers of relevant marketing promotions and programs, contributing to all center's performance objective by delivering timely and quality service.
- Increased customer satisfaction by addressing and resolving complaints in timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Education
Associate of Arts - Psychology / Criminal Justice
Northern Oklahoma College
Tonkawa, OK05.2012
Skills
- Fast learner, understanding the implications of new information of both current and future problem-solving and decision-making
- Critical thinking, of using logic and reasoning to identify solutions, conclusions or problems
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Schedule Management
- Teamwork and Collaboration
- Microsoft Excel proficiency
- Accounts receivable management
- Cash Flow Management
- Data entry proficiency
- Goal-oriented mindset
Qualifications Summary
I have attained extensive hands-on experience and to the best of my ability and I have maintained an excellent line of communication and negotiating all my skills. My experiences and knowledge allow me to have confidence and the opportunity to accomplish any position without supervision or with no set backs of any kind. I will continue to be open minded to new ideas and suggestions which could further increase the quantity and quality of my position.
Certification
Notary State of Oklahoma Expire 01/10/2027
National Environmental Trainers
Hazardous Waste Operations and Emergency Response 2017 / 2018 8 Hour
Refresher Emergency Management Institute Health, Safety & Environmental Training Program
Office Safety Ergonomic and Spill Cleanup 2017
FEMA IS-00100.b Introduction to Incident Command System 2017
FEMA IS-00200.b ICS for Single Resources and Initial Action Incident, ICS-200
FEMA IS-00700.a National Incident Management System (NIMS) An Introduction FEMA IS-00800.b National Response Framework, Am Introduction
Timeline
Store Manager
Community Choice Financial Inc.
03.2024 - Current
Maintenance Manager / Housing Compliance
Kaw Housing Authority
09.2019 - 03.2024
Field Cost Accountant
Environmental Restoration LLC
08.2016 - 09.2018
Lending Representative
American Web Loan
11.2014 - 05.2016
Associate of Arts - Psychology / Criminal Justice
Northern Oklahoma College
Similar Profiles
Destiny BoldenDestiny Bolden
Assistant Store Manager at Community Choice Financial Inc.Assistant Store Manager at Community Choice Financial Inc.
Kellia MenefeeKellia Menefee
Assistant Manager at Community Choice Financial Inc.Assistant Manager at Community Choice Financial Inc.
Raymon EsparzaRaymon Esparza
District Director of Operations at Community Choice Financial Inc. (Check into Cash)District Director of Operations at Community Choice Financial Inc. (Check into Cash)
Gerald SalasGerald Salas
District Director of Operations at Community Choice Financial Inc.District Director of Operations at Community Choice Financial Inc.
Justin SmithJustin Smith
Forman at MetcalfForman at Metcalf