Rhea Pike

• Provided exceptional customer service in a fast-paced environment, ensuring customer satisfaction through efficient order taking, accurate delivery, and prompt problem resolution.
• Skillfully prepared and served alcoholic and non-alcoholic beverages, including signature cocktails, while adhering to responsible alcohol service regulations.
• Managed bar inventory, including ordering and restocking supplies, ensuring a clean and organized bar area.
• Collaborated with kitchen staff to ensure timely food delivery and accurate orders.
• Maintained a welcoming atmosphere, engaging with guests to build rapport and encourage repeat business.
• Handled cash and credit transactions, accurately processing payments and providing change as needed.
• Trained and mentored new staff, fostering teamwork and a high standard of service.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Expeditor/Food Runner Experience

• Coordinated the flow of orders between the kitchen and front-of-house staff, ensuring timely and accurate food delivery to guests.
• Delivered food orders to tables efficiently, ensuring proper presentation and adherence to restaurant standards.
• Assisted in maintaining the organization and cleanliness of the kitchen and dining areas, supporting smooth operations.
• Collaborated closely with kitchen staff to communicate special requests, dietary restrictions, and changes in orders.
• Monitored the status of orders to prevent delays, prioritizing high-demand items and ensuring guest satisfaction.
• Maintained a positive, fast-paced environment by working closely with servers, bartenders, and management to meet customer expectations.

• Greet and seat guests in a timely and courteous manner, ensuring proper table arrangements.
• Manage reservations and guest waitlists using reservation systems, prioritizing seating based on guest preferences and special requests.
• Maintain cleanliness and organization of the host station and dining area.
• Answer phones, take reservations, and provide accurate information about the restaurant’s menu, specials, and policies.
• Coordinate with servers, kitchen staff, and management to ensure smooth guest service.
• Handle customer inquiries, complaints, or special requests with professionalism and resolve issues promptly.

• Greet and Seat Guests: Welcome guests warmly, assign seating, and ensure efficient use of restaurant space based on table availability.
• Manage Reservations: Coordinate and manage reservations, and handle walk-ins, ensuring an organized seating flow.
• Answer Phones and Take Reservations: Answer incoming calls promptly, providing information about menu, hours, and special events. Manage reservation systems.
• Maintain Waitlists: Accurately track wait times, update waitlists, and communicate estimated wait times to guests.
• Ensure Guest Satisfaction: Provide excellent customer service by addressing guest concerns or questions and making recommendations when necessary.
• Communicate with the Kitchen and Waitstaff: Inform servers of guest preferences or special requests and update the kitchen on guest seating.
• Monitor Dining Room and Cleanliness: Keep the front of the house clean and organized by ensuring entryways, menus, and seating areas are tidy.

• Greet and Seat Guests: Welcome guests warmly, assign seating, and ensure efficient use of restaurant space based on table availability.
• Manage Reservations: Coordinate and manage reservations, and handle walk-ins, ensuring an organized seating flow.
• Answer Phones and Take Reservations: Answer incoming calls promptly, providing information about menu, hours, and special events. Manage reservation systems.
• Maintain Waitlists: Accurately track wait times, update waitlists, and communicate estimated wait times to guests.
• Ensure Guest Satisfaction: Provide excellent customer service by addressing guest concerns or questions and making recommendations when necessary.
• Communicate with the Kitchen and Waitstaff: Inform servers of guest preferences or special requests and update the kitchen on guest seating.
• Monitor Dining Room and Cleanliness: Keep the front of the house clean and organized by ensuring entryways, menus, and seating areas are tidy.

• Greet and Seat Guests: Welcome guests warmly, assign seating, and ensure efficient use of restaurant space based on table availability.
• Manage Reservations: Coordinate and manage reservations, and handle walk-ins, ensuring an organized seating flow.
• Answer Phones and Take Reservations: Answer incoming calls promptly, providing information about menu, hours, and special events. Manage reservation systems.
• Maintain Waitlists: Accurately track wait times, update waitlists, and communicate estimated wait times to guests.
• Ensure Guest Satisfaction: Provide excellent customer service by addressing guest concerns or questions and making recommendations when necessary.
• Communicate with the Kitchen and Waitstaff: Inform servers of guest preferences or special requests and update the kitchen on guest seating.
• Monitor Dining Room and Cleanliness: Keep the front of the house clean and organized by ensuring entryways, menus, and seating areas are tidy.