Rhea Salome

Remote
• Assist high volume of inbound customers with inquiries, payment processing and resolving various issues in a prompt, professional manner to ensure client satisfaction and generate repeat business.
• Expertly understand when emergency assistance/escalation was needed and facilitated appropriate protocols.
• Effectively resolved service failures, coordinated return appointments, and executed necessary referrals to specialists.
• Proactively liaise with operations to promote resolutions to customer issues resulting in good call control and low call times.
• Developed and implemented customer service policies and procedures that utilized strategic techniques and best practices.
• Accurately and efficiently log call information and resolutions into internal database.
• Follow up on outstanding customer complaints to complete resolution and maintain superior customer satisfaction.

Remote

• Educate high volume of inbound customers regarding billing, payment processing, and support policies and procedures.
• Expertly assist customers with questions, comments, and orders while navigating multiple tech systems to gather and utilize information accurately and effectively.
• Accurately log call information and resolutions into database as well as maintain and manage customer files and databases.
• Communicate with clients regarding account services, statements, and balances.
• As necessary, discern when call warranted escalation and liaise with proper point of contact within management to facilitate a quick resolution for customers, resulting in repeat and long-term business.
• Customer follow up on resolved issues to ensure long-term satisfaction.

• Assist high volume customer base with inquiries, comments, and complaints in a timely, professional, and courteous manner.
• Delivered exceptional customer service to each customer by leveraging extensive knowledge of products and service offerings to create consultative, positive experiences resulting in long-term client retention.
• Accurately update customer account information to maintain current records.
• Active participant in team meetings and training sessions to stay informed of all product and service updates.
• Investigate and resolve customer inquiries and complaints in a knowledgeable and efficient manner to keep wait times low and customer satisfaction high.

Remote

• Expertly assist customers with questions, comments, and orders while navigating multiple tech systems to gather and utilize information accurately and effectively.
• Maintained up-to-date knowledge of products and service offerings to ensure optimal client satisfaction and retention.
• Cross trained and served as backup to various customer service managers.
• Trained new personnel regarding company operations, policies, and service offerings.
• Followed up on all critical inter-departmental escalations to ensure long-term customer satisfaction.
• As needed, escalate calls to appropriate department and/or manager.

• Greeted customers, answered questions and recommended specials to increase profits.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Operated POS terminals to input orders, split bills and calculate totals.
• Prepared salads, appetizers, and garnishes to assist kitchen staff.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Provided exceptional service to high volume of daily customers.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Presented food and beverages to guests at tables.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Presented menus to patrons to answer questions about menu items and make recommendations.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Relayed orders to service bar and kitchen via point-of-sale register system.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.