Rhea Sesmas
North Las Vegas,NV
Summary
Driven by a commitment to operational excellence and team development, I leveraged skills in food and beverage operations and employee supervision to enhance service quality and efficiency at The M Resort Spa Casino. My proactive approach in mentoring and streamlining processes significantly boosted productivity and customer satisfaction, embodying a results-oriented mindset with a blend of hard and soft skills.
Overview
20
20
years of professional experience
Work History
Assistant Food and Beverage Manager
The M Resort Spa Casino
04.2020 - Current
- Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Cashier Cage Supervisor
The M Resort Spa Casino
06.2012 - 04.2020
- Minimized losses by following established protocols for check-cashing approvals, credit extensions, and refunds.
- Enhanced operational efficiency by performing routine maintenance on equipment such as bill validators, coin counters, and printers.
- Exhibited professionalism under pressure during high-volume periods while maintaining accuracy in all transactions.
- Promoted responsible gaming practices through identification of suspicious activities and reporting them accordingly.
- Assisted in employee training initiatives, providing new hires with valuable resources to excel in their roles as cage cashiers.
- Contributed to the overall revenue growth by promptly assisting guests with monetary exchanges and transactions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
VIP Services Coordinator
Monte Carlo Hotel & Casino
04.2004 - 10.2011
- Analyzed guest preferences to anticipate needs and provide tailored recommendations for activities, dining, and accommodations.
- Streamlined VIP check-in process for improved efficiency and reduced waiting times.
- Enhanced customer satisfaction by promptly addressing and resolving VIP guest concerns and requests.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Managed casino reservations for VIP customers, streamlining their visit experience from arrival to departure.
Education
High School Diploma -
Independence High School
San Jose, CA06.1997
Skills
- Food Pairings
- Operational Efficiency
- Sanitation Standards
- Food presentation
- Food and Beverage Operations
- Scheduling Staff
- Employee Supervision
- Coaching and Mentoring
- Employee Performance Evaluations
Timeline
Assistant Food and Beverage Manager
The M Resort Spa Casino
04.2020 - Current
Cashier Cage Supervisor
The M Resort Spa Casino
06.2012 - 04.2020
VIP Services Coordinator
Monte Carlo Hotel & Casino
04.2004 - 10.2011
High School Diploma -
Independence High School
Similar Profiles
Kayla EtheringtonKayla Etherington
Lifeguard at The M Resort Spa CasinoLifeguard at The M Resort Spa Casino
Angela CollinsAngela Collins
Massage Therapist at The M Resort Spa CasinoMassage Therapist at The M Resort Spa Casino
Aubrie MacKinnonAubrie MacKinnon
Lifeguard at The M Resort Spa CasinoLifeguard at The M Resort Spa Casino