Rhea Shepherd
Christiansburg,VA
Overview
6
6
years of professional experience
1
1
Certification
Work History
SOAR Extern/Patient Care Technician
Carilion New River Valley Medical Center
06.2022 - Current
- Provides high-quality, direct patient care, ensuring all patients needs are met throughout the shift.
- Displays flexibility as a member of the resource pool and communicates effectively with all staff.
- Assists patients with completing activities of daily living including bathing, dressing, toileting, feeding, and oral care in the hospital setting.
- Adequately measures and documents intake and output of the assigned patient group.
- Measures and documents vital signs of the assigned patient group and recognizes any abnormalities that should be reported.
- Orients new staff to the job role and promotes quality care and development of compassionate staff.
Restaurant Server
Outback Steakhouse
08.2021 - 05.2022
- Greeted and served customers with a friendly and positive attitude.
- Worked as a valuable team member by always being available to offer assistance to fellow servers during busy operation hours.
- Handled customer complaints professionally, resolving issues quickly and effectively.
Sales Associate
Tan N Tone
03.2021 - 08.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with new and existing customers and used persuasive sale tactics to promote business.
- Ensured customers questions about products and services were answered fully and that they had knowledge of what they were purchasing.
- Handled sales transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
Restaurant Hostess
Macado's Restaurant
09.2019 - 03.2021
- Responsibilities included greeting and seating guests, answering the telephone to answer customer questions and take takeout orders, preparing takeout orders, and bussing tables.
- Addressed all customers with respect and facilitated service in a timely manner.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about wait time, seating, and menu information.
Education
Bachelor of Science - Nursing
Radford University Carilion
Roanoke, VA05-2025
Associate of Science - General Studies
New River Community College
Dublin, VA05-2021
High School Diploma -
Christiansburg High School
Christiansburg, VA05-2020
Skills
- Communication skills
- Time management
- Team collaboration
- Data collection and documentation
- Compassionate patient care
- Attention to detail
- Flexibility and adaptability
- Customer service skills
Certification
- CPR and BLS Certified (updated quarterly through AHA RQI)
- Revive! Basic Lay Rescuer Certified (March 2025-March 2027)
- Non-Violent Crisis Intervention Certified (August 2024)
Timeline
SOAR Extern/Patient Care Technician
Carilion New River Valley Medical Center
06.2022 - Current
Restaurant Server
Outback Steakhouse
08.2021 - 05.2022
Sales Associate
Tan N Tone
03.2021 - 08.2021
Restaurant Hostess
Macado's Restaurant
09.2019 - 03.2021
- CPR and BLS Certified (updated quarterly through AHA RQI)
- Revive! Basic Lay Rescuer Certified (March 2025-March 2027)
- Non-Violent Crisis Intervention Certified (August 2024)
Bachelor of Science - Nursing
Radford University Carilion
Associate of Science - General Studies
New River Community College
High School Diploma -
Christiansburg High School
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