Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Rhea Shukla

Ballwin,MO
Rhea Shukla

Summary

Dynamic sales supervisor with a proven track record at Warby Parker Optical, excelling in customer service excellence and team performance supervision. Skilled in sales training and visual merchandising, I enhanced store presentation and significantly improved client satisfaction through effective issue resolution and motivated team leadership.

Overview

3
years of professional experience

Work History

Warby Parker Optical

Sales Supervisor
10.2024 - 12.2025

Job overview

  • Supervised daily sales operations to ensure optimal customer service and team performance.
  • Trained and mentored new staff on product knowledge and sales techniques.
  • Implemented visual merchandising strategies to enhance store presentation and drive sales.
  • Monitored inventory levels and coordinated restocking efforts to maintain product availability.
  • Resolved customer inquiries and complaints efficiently to uphold brand reputation and loyalty.
  • Collaborated with management on promotional campaigns to boost store traffic and revenue.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

The Face and Body Salon

Spa Concierge
03.2023 - 04.2024

Job overview

  • Managed appointment scheduling and client inquiries to enhance customer service experience.
  • Assisted clients in selecting appropriate spa services based on individual needs and preferences.
  • Coordinated with therapists and technicians to ensure smooth service delivery and client satisfaction.
  • Maintained knowledge of spa products and services to provide informed recommendations to clients.
  • Ensured compliance with health and safety standards within the salon environment.
  • Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
  • Optimized revenue generation opportunities by staying informed about industry trends and adjusting offerings accordingly.
  • Improved team efficiency by effectively coordinating with therapists, management, and other staff members.
  • Developed loyal clientele base through consistent delivery of high-quality service experiences and genuine interactions.
  • Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.

Education

University of Missouri St.louis
St Louis, MO

Bachelor of Science from Business Management
12-2026

University Overview

  • Dean's List Fall 2024 and Spring 2025



Skills

  • Customer service excellence
  • Team performance supervision
  • Sales training and mentoring
  • Visual merchandising strategies
  • Client issue escalation handling
  • Revenue generation optimization
  • Service delivery coordination
  • Quality service delivery consistency
  • Effective communication skills
  • Sales presentations
  • Management support
  • Motivational skills
  • Sales training

Interests

Cooking

Gardening

Traveling

Timeline

Sales Supervisor
Warby Parker Optical
10.2024 - 12.2025
Spa Concierge
The Face and Body Salon
03.2023 - 04.2024
University of Missouri St.louis
Bachelor of Science from Business Management

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Rhea Shukla