Rhea Yanni
Hospitality & Banking Specialist
Lockport,NY
Summary
Dynamic, results-oriented professional with extensive expertise in business development, relationship management, and customer service. Proven track record in client acquisition and issue resolution, supported by strong leadership abilities in training and supervising teams. Committed to leveraging my skills in a new role to enhance team performance and drive substantial revenue growth. Passionate about fostering collaborative environments that prioritize client satisfaction and operational excellence.
Overview
21
21
years of professional experience
6
6
Certifications
Work History
Server
Steak Stone & Sushi
08.2023 - 03.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrate ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Personal Banker/Asst Mgr
Wells Fargo
05.2019 - 04.2021
- Followed operational standards, promoting security, risk management and compliance.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch and customer loyalty.
- Partnered with loan and mortgage officers and financial advisors to provide customers with optimal one stop shops solutions.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Responded promptly to customer quarries and complaints to find solutions and diffuse tension.
- Prepared bank deposits, general ledger postings and statements.
- Examined checks for legal endorsements to verify legality of documents.
- Identified transaction errors and unbalanced debits and credits.
- Issued initial and replacement safe-deposit to customers admitting customers to vaults.
- Maintained knowledge of bank products, services, policies, procedures, and regulations.
Teller/Lead Teller/Service Mgr
Wells Fargo
05.2013 - 05.2019
- Enhanced facility safety by observing customer activities and adhering to established SOP.
- Served a large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Help customers open and close accounts, apply for loans, and make sound financial decisions.
- Enhanced customer interactions through targeted sales promotions, leading to consistently meeting or exceeding sales objectives.
- Developed a system for tracking teller referrals with rewards for top three performers boosting team morale.
- Performed basic administrative duties and managed daily operations such as managing customer phone calls, inquiries, and emails. Managed daily team scheduling and properly staffed shifts.
- Completed monthly audits and managed overdraft reports. Managed cash transactions and balanced cash drawers, performed loan payments, and issued cashier's checks.
- Did daily balancing of main vault for withdrawals and deposits.
- Counted currency, coins, foreign currency and checks to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Reported daily overages and shortages to operations department.
Sr. Catering Sales Manager
Aramark, Tampa Convention Center
02.2006 - 11.2012
- Managed coordination for food and beverage, entertainment, music, and vendors across Tampa and Clearwater for seventy-five thousand attendees coordinating with city employees and the United States Secret Service for the 2012 Republican National Convention.
- Cultivated strong professional relationships with vendors and key clients to drive long-term business development.
- Completed competitor analysis and produced reports to Food and Beverage Director as well as VP of Sales and Marketing for the city.
- I participated actively in community and civic activities to maintain visibility and to create booking opportunities which helped me to exceed booking goals and revenue in every special event area.
- Proposed and sold customized innovative setups, menus, and functions for diverse groups in coordination with Director of Catering and the Executive Chef on pricing specialty menus.
- Secured unprecedented levels of new business and maintained repeat customers for a catering service provider via sales calls, networking, advertising, and social media.
- Grew business 20% in top line sales and 15.7% to the bottom line in two years, collaborating with the GM of Food and Beverage and Director of Catering Sales to come up with proposal to submit to the city for an outdoor tiki hut bar on the riverwalk of The Tampa Convention Center.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage guests.
- Inspected all banquet rooms and checked with catering team prior to event to verify the correct room setup, schedule of events, staffing, and audio-visual configuration.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Resolved customer complaints regarding sales and service.
- Coached developed and motivated the team to achieve and exceed revenue goals.
- Scheduled, organized, and lead food tasting to facilitate selections and surpass expectations.
Wedding/Corporate Catering Sales Mgr.
Aramark, Florida Aquarium
02.2004 - 04.2006
- Created marketing campaigns for catering services and monitored their effectiveness.
- Drove growth in the event management business by continuously researching and implementing improved strategies to exceed client expectations.
- Sourced speakers and special guests for a full range of corporate industry and charitable events.
- Consulted with vendors, negotiated contracts, coordinated payments, and supervised event activities.
- Complied with insurance, legal, venue and health and safety obligations.
- Communicated with corporate clients regarding event specifics including decor, schedules, catering and entertainment to ensure exceptional customer satisfaction.
- Partnered with bride and groom to plan weddings and reception with up to three thousand attendees. Created program activities, agendas and budgets based on client requirements.
- Selected catering services for several types of events balancing cost, menu and term options against client demands.
- Oversaw the work of up to one hundred banquet staff seamlessly executing professional events.
Education
Associates - Forensic Psychology
Orange County Community College
Middletown, NYHigh School Diploma -
Newburgh Free Academy
Newburgh, NY06.1997
Skills
- Hospitality business development
- Customer-focused relationship management
- Revenue-driven service excellence
- Client and customer issue resolution
- Hospitality management skills
- Proficient in MS Office
- Facilitating training and managing team performance
- Proposal and menu development
- Event planning expertise
Certification
Servsafe Catering Sales Manager, ARAMARK
Timeline
Server
Steak Stone & Sushi
08.2023 - 03.2025
Certified Banker Wells Fargo
05-2019
Personal Banker/Asst Mgr
Wells Fargo
05.2019 - 04.2021
Certified Bank Teller, Wells Fargo
08-2013
BSA & AML Certified Teller, Wells Fargo]] - [Timeframe]
08-2013
Teller/Lead Teller/Service Mgr
Wells Fargo
05.2013 - 05.2019
Sr. Catering Sales Manager
Aramark, Tampa Convention Center
02.2006 - 11.2012
Wedding/Corporate Catering Sales Mgr.
Aramark, Florida Aquarium
02.2004 - 04.2006
Bartending License - Catering Sales Manager, ARAMARK
05-2000
Servsafe Catering Sales Manager, ARAMARK
04-2000
[Bartending] License - Catering Sales Manager, ARAMARK
01-2000
Associates - Forensic Psychology
Orange County Community College
High School Diploma -
Newburgh Free Academy
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