Rhea J Parker
Atlanta,GA
Summary
Developed skills in fast-paced insurance environment, including detailed analysis and sound decision-making. Expertise in interpreting policy terms and employing investigative techniques to assess claims accuracy. Aiming to transition into new field, leveraging transferable skills to deliver value and drive results.
Personal aspirations are to continue advancing career through education and work experiences. Personal areas of strength include: adaptability, quick learner, fosters teamwork, integrity, motivator, trustworthy, and the ability to influence others in a positive manner. Excellent communication and interpersonal skills and the ability to respectfully interface with various departments and divisions.
Overview
10
10
years of professional experience
Work History
Claims Adjuster (FNOL)
USAA
12.2024 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Managed approximately 60 incoming calls, and emails per day from customers.
Notary Public
Self-employed
04.2022 - 11.2024
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
- Checked client identification to maintain compliance with state legal requirements.
Billing & Claims Enrollment Specialist
Humana Insurance
08.2022 - 05.2023
- Responsible for processing all claims of members/provider’s, Rx claims, investigation of claims, navigating programs but not limited to: MarX, GMAIARC, PA, RxNova, Nova Connect
- Quoted benefits & eligibility, interpreting claim/billing codes
- Proven experience de-escalating and problem solving in a remote call center environment while delivering exceptional service
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Updated, entered, and reviewed customer data.
Chat/Messaging Technical Support
The Home Depot
03.2020 - 01.2021
- Responsible for assisting chat/messaging customers with products on company’s platform with ordering, returning, vendor and manufacturer issues, carrier issues, as well as technical and troubleshooting
- Worked on dual monitors and several programs simultaneously
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
- Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
Full-time Claims Specialist I
State Farm Insurance
02.2016 - 12.2016
- Communicated with customers and associates by phone, mobile app, click-to-chat and internet reporting
- Gathered and documented loss information, applied claim handling procedures to process claims, initiate payments, and close claims
- Held casualty licenses in nine states to handle claims
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
Reservations Agent
Enterprise Holdings
03.2015 - 03.2015
- Booked all reservations at all branches around the states, handled escalation calls, accepted all inbound calls on average100-150 per day, met daily goals and captures, provided professional customer service at all times while determining customer needs
- Responded to oral and written customer account inquiries
- Responded to work queues from managers/colleagues
- Transferred calls to appropriate department, general scheduling of pick-ups
- Navigated through software programs simultaneously
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
JMP Property Management
08.2010
- Acknowledged and responded to email/telephone inquiries, developed leasing contracts, maintained company website/social media networks, clerical duties, ensured paperwork of current and prospective tenants are completed accurately
- Responded to oral and written client inquiries
- Navigated through software programs simultaneously
Leasing Consultant/Admin. Assistant
JMP Property Management
02.2017 - 12.2019
- Previous employer, rehire before company relocated
- Scheduled viewings of properties, responded to email/telephone inquiries, developed leasing contracts, maintained company website/social media networks, clerical duties, ensured paperwork of current and prospective tenants are completed accurately
- Responded to oral and written client inquiries
- Navigated through software programs simultaneously
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
Education
Real Estate Licensing Program
Keller-Williams Real Estate Prep Training
05.2025
Bachelor of Arts - Business
Georgia State University
Atlanta, Georgia12-2025
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Prairie View A&M University
Prairie View, TexasStockbridge High School
Stockbridge, Georgia01.2003
Skills
- Proficient in all Windows and MS Office programs, wpm75-80, Excel, PowerPoint, and Internet Explorer software packages CRM Software & PM Tools
- Exceptional communication
- Documentation management
- Reporting and analytics
- Customer service expertise
- Data entry skills
- Deadline management
- Strong organization
- Client relationship building
- Cross-functional teamwork
- Workflow optimization
Timeline
Claims Adjuster (FNOL)
USAA
12.2024 - Current
Billing & Claims Enrollment Specialist
Humana Insurance
08.2022 - 05.2023
Notary Public
Self-employed
04.2022 - 11.2024
Chat/Messaging Technical Support
The Home Depot
03.2020 - 01.2021
Leasing Consultant/Admin. Assistant
JMP Property Management
02.2017 - 12.2019
Full-time Claims Specialist I
State Farm Insurance
02.2016 - 12.2016
Reservations Agent
Enterprise Holdings
03.2015 - 03.2015
JMP Property Management
08.2010
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Prairie View A&M University
Real Estate Licensing Program
Keller-Williams Real Estate Prep Training
Bachelor of Arts - Business
Georgia State University
Stockbridge High School
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