Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rhealeigh Stanley

Shawnee,Kansas

Summary

A dedicated Personal Shopper well-versed in selecting, packing, and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring 2 years of retail experience to dynamic new position. Effective at choosing items to fulfill customer orders. Not only dedicated but is a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Online Personal Shopper

Walmart
Blue Springs, MO
05.2022 - Current
  • Greeted customers and provided excellent customer service.
  • Assisted in selecting items according to customer preferences.
  • Processed refunds, returns and exchanges efficiently.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Greeted customers and answered product or service questions.
  • Assisted teammates with daily tasks during peak periods.
  • Completed pickup and shopping orders for customers within local area.
  • Listened to customer needs to identify and recommend best products and services.
  • Suggested comparable products to replace out-of-stock items.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Asked store associates for help locating missing products.

Host

Olive Garden Restaurant
Blue Springs, MO
06.2021 - 08.2022
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Provided excellent customer service by anticipating customer needs.
  • Managed incoming calls during busy shifts.
  • Answered telephone to provide dining information and take reservations.
  • Greeted guests upon arrival and provided them with menus.
  • Provided customers with accurate wait times and monitored waiting list.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Assisted servers in seating guests by escorting them to their tables.
  • Notified server after seating parties in section to facilitate prompt service.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Managed dining room layout to maximize efficiency of staff members.
  • Inspected dining areas for any damages or defects.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Answered phones promptly to record and confirm reservations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Explained QR code scanning for electronic menu access.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Telemarketer

State Farm
Grain Valley, MO
08.2020 - 09.2021
  • Initiated outbound calls to prospective clients using scripts.
  • Greeted customers in a friendly, professional manner on the phone.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Maintained and recorded customer information in database.
  • Handled inbound telephone calls from interested customers.
  • Maintained up-to-date knowledge of company products and services.
  • Educated customers about product or service offerings meeting individual needs.
  • Made appointments with interested customers according to schedule availability.
  • Identified potential customers through cold calling and database research.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Took messages and transferred calls for telemarketing team.
  • Presented information about membership details and purchase advantages.
  • Conducted surveys with current customers regarding their satisfaction levels with products or services.
  • Collaborated with new customers to give details about company offerings.

Education

Bachelor of Arts - Chemistry

University of Kansas
Lawrence, KS
05-2027

High School Diploma -

Grain Valley High School
Grain Valley, MO
05-2023

Skills

  • Delivery Management
  • Sales Experience
  • Route Planning
  • Customer Service Expertise
  • Relationship Building
  • Online Order Processing
  • Planning and Organization
  • Upbeat and Outgoing Attitude
  • Attention to Detail
  • Documentation and Reporting
  • Customer Service
  • Mobile Ordering Understanding

Languages

Korean
Elementary

Timeline

Online Personal Shopper

Walmart
05.2022 - Current

Host

Olive Garden Restaurant
06.2021 - 08.2022

Telemarketer

State Farm
08.2020 - 09.2021

Bachelor of Arts - Chemistry

University of Kansas

High School Diploma -

Grain Valley High School

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Rhealeigh Stanley