Rhealyn Landry
Lockport,LA
Summary
As most of my job positions are in the Human Medical field, do not let that defer you. While my past and present employments have been in offices and more on the business side. When off of work, I take pride in caring for my horses and dogs at home. I have spent all my lifetime competing in local rodeos and barrel races. From the roping pens to chasing cans and a little ranch sorting. I truly enjoy being around my horses. They are what I work for!!!
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Saia Motor Freight
2026.01 - Current
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Developed training materials for ongoing employee development, enhancing overall team competency in customer care practices.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
Receptionist
Southern Ent Assoc
2025.05 - 2025.12
- Streamlined office workflows to improve response times for patient inquiries and requests.
- Maintained inventory of office supplies, facilitating uninterrupted clinic operations.
- Developed patient engagement strategies that improved satisfaction rates within the clinic's services.
- Led initiatives to enhance overall office organization, contributing to a more efficient work environment.
- Commuted between the four different offices to ensure smooth operations and customer satisfaction.
Receptionist
Thibodaux Regional Pulmonology & Critical Care Clinic
2024.01 - 2024.08
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff, enhancing service delivery efficiency.
- Implemented electronic health record systems for accurate patient data management and retrieval.
- Trained new staff on clinic policies, procedures, and customer service best practices.
Optician Technician
Chiasson Eyecare
2021.04 - 2023.12
- Managed inventory of optical supplies, maintaining optimal stock levels to support daily operations.
- Educated patients on proper eyewear care and contact lens usage, promoting adherence to best practices.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Assisted in the fitting and adjustment of eyewear, enhancing customer satisfaction through personalized service.
- Conducted comprehensive eye examinations, ensuring accurate assessments of vision and ocular health.
Vet Technician
Lafourche Animal Hospital
2019.05 - 2021.04
- Assisted veterinarians during exams and surgeries, ensuring animal welfare and compliance with protocols.
- Monitored vital signs of patients, documenting changes and reporting to veterinary staff promptly.
- Administered medications and vaccinations under the direction of licensed veterinarians, enhancing patient care.
- Educated pet owners on proper care techniques, improving client satisfaction and adherence to treatment plans.
- Maintained cleanliness of surgical instruments and work areas, adhering to sanitation standards for safety.
- Trained new staff on protocols and procedures, fostering a knowledgeable support team within the hospital.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
Education
High School Diploma -
Central Lafourche High School
Raceland2019-05
Skills
- Customer service
- Problem resolution
- Relationship building
- Appointment scheduling
- Billing coordination
- Adaptability and flexibility
- Phone etiquette
- Computer skills
Timeline
Customer Care Representative
Saia Motor Freight
2026.01 - Current
Receptionist
Southern Ent Assoc
2025.05 - 2025.12
Receptionist
Thibodaux Regional Pulmonology & Critical Care Clinic
2024.01 - 2024.08
Optician Technician
Chiasson Eyecare
2021.04 - 2023.12
Vet Technician
Lafourche Animal Hospital
2019.05 - 2021.04
High School Diploma -
Central Lafourche High School