Rhea Monae Woods
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Accomplished multitasker with disciplined approach and a high degree of accuracy. Will have strong leadership skills and to exercise all knowledge to ensure an excellent work ethic.
Overview
12
12
years of professional experience
Work History
Regional Hospitality Lead
Mendocino Farms
08.2019 - Current
- At New Store Openings(NSO):
- Set up and help lead NSO orientation
- Responsible for set-up, organization, and cleanliness of new restaurant
- Oversee set up day and delegate tasks to trainers and managers
- Oversee hospitality training, to include: preparing for trainers’ arrival, prepping training materials, leading training segments, teaching and validating training segments to managers and trainers, driving training schedule, organizing food tastings.
- Clearly communicate and ensure same of others, by: attending Heads of State, leading trainer meetings, being a voice and advocate of Base Camp and company standards
- Holds all Managers and Team Members to highest company standards
- Completed 20 New Store Openings
- Develops and certifies trainers within region
- Identifies and certifies trainers for NSOs in region
- Prepares all new NSO trainers for their first NSO by shadowing and validating them at their home store
- Provides audited list of trainers per store in region to identify training holes and needs
- Leads Train-the-Trainer seminars
- As needed, supports other Mendocino Farms in region
- Enhanced guest satisfaction by providing exceptional customer service and addressing their needs promptly.
- Led pre-shift meetings to ensure all team members were informed of daily priorities, special events, and guest expectations.
- Increased repeat business by fostering a welcoming atmosphere and consistently delivering outstanding service.
- Trained new team members on hospitality best practices, ensuring consistent service standards across the team.
Catering Manager
Snappy Salads
06.2017 - 03.2019
- As catering manager took calls and emails from clients who wanted to place orders or wanted to inquire about menu items and prices
- Perform marketing in target areas for locations offering tastings for companies
- Trained new employees
- Perform deliveries and set up deliveries for orders
- Created invoices and preformed truck orders
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Shift Supervisor/ Training Manager
Panera Bread
05.2013 - 05.2017
- Run shift and create directional for associates
- Responded to and resolved customer questions and concerns
- Completed at least 20-25 catering orders a day
- Ensures proper standards and systems execution
- Helped store management meet standards of service and quality in daily operations.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Bachelor of Science - Kinesiology- Sports Administration
University of Houston
2012
Skills
- Maintaining Clean Work Areas
- Hospitality Management
- Supervising Employees
- Strategic Prioritization
- Cash Register Counting
- Task Delegation
Timeline
Regional Hospitality Lead
Mendocino Farms
08.2019 - Current
Catering Manager
Snappy Salads
06.2017 - 03.2019
Shift Supervisor/ Training Manager
Panera Bread
05.2013 - 05.2017
Bachelor of Science - Kinesiology- Sports Administration
University of Houston
Similar Profiles
Treshon Hill-WilliamsTreshon Hill-Williams
Hospitality Team Member at Mendocino FarmsHospitality Team Member at Mendocino Farms
Paulo GarciaPaulo Garcia
General Manager at Mendocino FarmsGeneral Manager at Mendocino Farms
Andrea GonzalezAndrea Gonzalez
Hospitality at Mendocino Farms, San DiegoHospitality at Mendocino Farms, San Diego