Rheanna Campbell
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Security Monitor
Signal
03.2022 - Current
- Supported event planning teams by ensuring adequate security measures were in place for large-scale gatherings.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Permitted entry with escort for approved persons into secure locations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Remote CSR
Keystaffinc
02.2021 - 11.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Detailed payment options and explained price, receipt and billing details to customers.
- Served as resource to support help desk requests.
Temporary Remote CSR
Staffmark
10.2019 - 01.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science -
College Of Cambridge Health & Technology
Atlanta, GA08.2025
Associate of Science -
Lemoyne Owen College
Memphis, TN08.2016
High School Diploma -
Southwind High School
Memphis, TN05.2016
Skills
- Critical Thinking
- Conflict Resolution
- Payment Processing
- Call Center Operations
- Dispute Resolution
- Live chat support
- Data Entry Techniques
- Credit card processing
- Collections Management
- Invoice Management
- Claims Processing
- Billing systems and software
Timeline
Security Monitor
Signal
03.2022 - Current
Remote CSR
Keystaffinc
02.2021 - 11.2022
Temporary Remote CSR
Staffmark
10.2019 - 01.2021
Bachelor of Science -
College Of Cambridge Health & Technology
Associate of Science -
Lemoyne Owen College
High School Diploma -
Southwind High School
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