Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rheanna Esnardo

Portland,OR

Summary

Motivated and dependable Business Administration student with hands-on experience in customer service, administrative support, and logistics. Proven ability to manage office operations, support terminal logistics, and deliver exceptional service to customers. Strong communicator with excellent time management and problem-solving skills, seeking to contribute to a dynamic team while continuing to grow professionally.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Intern

Matson Logistics
06.2024 - 09.2024
  • Managed gatehouse operations, such as cargo tracking and container records, to support terminal operations.
  • Coordinated container movements and made sure shipments were processed on time by working closely with yard workers.
  • Assisted in solving logistical issues and ensuring effortless, secure gate operations by offering drivers and customers first-line customer care.
  • Managed approximately over 30 incoming Customer Service calls, emails, and papers per day from customers.

Office Admin Intern

Matson Logistics
06.2023 - 12.2023
  • Organized and maintained over 50 digital and physical papers for filing systems
  • Sorted and organized files, spreadsheets, and reports.
  • Enabled more organized inventory system by cataloging company drivers.
  • Facilitating quick retrieval of essential documents, while conducting thorough document verification to guarantee accuracy and completeness of DOT files.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Office Assistant

Unalaska City Schools
01.2022 - 05.2022
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Compiled and filed records of office activities, and operated office machines, such as photocopiers and scanners, voice mail systems, and personal computers
  • Responded to inquiries via phone, email, and chat, addressing their concerns and providing solutions promptly.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Education

Bachelor of Arts - Marketing

Portland State University
Portland, OR
06-2026

Skills

  • Customer focus
  • Assertiveness
  • Data entry proficiency
  • Teamwork and collaboration
  • Customer service
  • Calm under pressure
  • English and Visayan fluency
  • Order documentation
  • Microsoft teams
  • Active listening
  • Microsoft Excel
  • Social perceptiveness

Certification

  • Certified Microsoft Office Specialist - March 2025

Languages

English
Native or Bilingual
Visayan
Limited Working

Timeline

Customer Service Intern

Matson Logistics
06.2024 - 09.2024

Office Admin Intern

Matson Logistics
06.2023 - 12.2023

Office Assistant

Unalaska City Schools
01.2022 - 05.2022

Bachelor of Arts - Marketing

Portland State University

Similar Profiles

CREATE PROFILE