Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Rheanna Jones

Moline,IL

Summary

To obtain a rewarding position where my skills and knowledge can be used for our mutual benefit. Willing to relocate: Anywhere

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Leader/Cashier

Quad cities liquidation
12.2022 - 03.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Enforced company policies and regulations with employees.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.

Cleaner

River Valley Media Group
01.2023 - 03.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Medical Assistant/Phlebotomist

Ade Medical Group
11.2019 - 02.2020
  • Did vitals such as temperature, blood pressure, pulse, height, weight, roomed patience, blood draws and submitted specimens.

Office Assistant (Family Owned)

Get It Right Automotive
04.2014 - 11.2019
  • Answered phones, customer questions, submitted payroll, deposited monies, cleaned common areas, picked up orders and assisted as needed throughout the shop
  • Child Care Provider

Medical Assistant/Laboratory Phlebotomist

Ade Medical Group
01.2019 - 03.2019
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Improved clinical workflow with introduction of electronic health records system.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.

Medical Assistant

QC Weight Loss Clinic
12.2018 - 01.2019
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Office Assistant

A&A Refridgeration
05.2016 - 12.2016
  • Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
  • Maintained electronic and physical filing systems to ensure easy retrieval of documents
  • Handled incoming calls, took messages, and directed inquiries to appropriate staff members
  • Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
  • Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
  • Collaborated with other departments to facilitate smooth communication flow within the organization
  • Assisted with the preparation of financial reports, invoices, or expense reimbursements

Education

Diploma - Medical Assisting

Ross College
Bettendorf, IA
12.2019

High School Diploma - undefined

Moline Sr High School
Moline, IL
05.2017

Associate of Science - Nursing

EICC
Davenport, IA
01-2027

Skills

  • Customer Relations
  • Medical records
  • Childcare
  • Hospitality
  • Patient Care
  • Food industry
  • Medical terminology
  • Payroll
  • NCCT
  • Epic
  • ICD-10
  • Organizational skills
  • HIPAA
  • Microsoft Software
  • Interviewing
  • Data Entry
  • Microsoft Office
  • EMR Systems
  • Communication skills
  • Leadership
  • Customer Service
  • Shift management
  • EMR systems
  • Patient intake
  • Medication administration
  • Conflict management
  • Computer skills
  • Team management
  • Documentation review
  • Typing
  • Food service
  • Phone etiquette
  • Cash handling
  • CPR Certified
  • Management
  • Kitchen experience
  • Windows
  • Customer service
  • Cash register
  • Phlebotomy
  • EKG
  • Phlebotomy
  • Vital signs
  • Venipuncture
  • Lab work
  • Food safety
  • Vitals
  • Time management
  • HIPPA Trained
  • POS
  • Medical Office Experience
  • Positive attitude
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Training assistance
  • Strong verbal and written communication
  • Creative problem solving
  • Customer service management
  • Team motivation
  • Team supervision
  • Conflict resolution
  • Staff supervision
  • POS system operation
  • Goal setting and tracking
  • Inventory counts
  • Complaint resolution
  • Sales and upselling
  • Shift paperwork completion
  • Issue resolution
  • Daily workflows
  • Policy enforcement
  • Professional appearance
  • Shift scheduling
  • Quality control assurance
  • Sales expertise
  • Employee scheduling
  • POS deletions
  • Drawer assignments
  • Security procedures adherence
  • Strategic thinking
  • Verbal and written communication
  • Employee recognition
  • Follow-up procedures
  • OSHA regulations compliance
  • Shift leadership
  • Multitasking Abilities
  • Multitasking
  • Attention to detail
  • Active listening
  • Analytical thinking
  • Teamwork and collaboration
  • Excellent communication
  • Task prioritization
  • Relationship building
  • Decision-making

Accomplishments

  • Completed manager training program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified Medical Assistant
  • Driver's License

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Cleaner

River Valley Media Group
01.2023 - 03.2023

Shift Leader/Cashier

Quad cities liquidation
12.2022 - 03.2024

Medical Assistant/Phlebotomist

Ade Medical Group
11.2019 - 02.2020

Medical Assistant/Laboratory Phlebotomist

Ade Medical Group
01.2019 - 03.2019

Medical Assistant

QC Weight Loss Clinic
12.2018 - 01.2019

Office Assistant

A&A Refridgeration
05.2016 - 12.2016

Office Assistant (Family Owned)

Get It Right Automotive
04.2014 - 11.2019

High School Diploma - undefined

Moline Sr High School

Diploma - Medical Assisting

Ross College

Associate of Science - Nursing

EICC

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Rheanna Jones