Rheanna Wilde
Cushing,OK
Summary
Diligent Desired Position with proven ability to manage patient records and coordinate appointments efficiently. Successfully streamlined administrative processes to enhance healthcare delivery and patient satisfaction. Demonstrated strong communication and organizational skills in fast-paced medical environments.
Overview
9
9
years of professional experience
Work History
Wireless Professional
Premium Wireless
Cushing,OK
10.2025 - Current
- Assisted customers in selecting wireless plans and devices to meet their needs.
- Provided technical support for troubleshooting hardware and software issues.
- Educated customers on device features and functionalities for optimal usage.
- Maintained accurate inventory records of wireless devices and accessories.
- Supported team members in achieving sales targets through collaboration and knowledge sharing.
- Adapted quickly to new technologies and industry trends to enhance customer service experience.
- Participated in training sessions to improve product knowledge and sales techniques.
- Ensured store cleanliness and organization to create a welcoming environment for customers.
- Enhanced wireless network performance by optimizing configurations and conducting regular system updates.
- Provided expert advice on wireless products and services at trade shows and industry events, increasing brand visibility within the market.
- Performed post-installation inspections to verify hardware and software performance metrics met with customer requirements.
Gaming Attendant
Black Hawk Casino
Stroud, OK
01.2024 - 01.2025
- Assisted customers with gaming inquiries and provided information on game rules and promotions.
- Operated gaming machines, ensuring proper functionality and reporting technical issues promptly.
- Maintained cleanliness and organization in gaming areas, contributing to a positive guest experience.
- Monitored player activities to ensure compliance with safety regulations and company policies.
- Processed transactions efficiently at cash counters, managing cash handling accurately.
- Engaged with guests to build rapport, fostering a welcoming atmosphere within the gaming environment.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
Deli Team Member
Walmart
Cushing
02.2024 - 11.2024
- Prepared deli meats and cheeses to customer specifications, ensuring freshness and quality.
- Operated slicers and other equipment safely, adhering to food safety standards.
- Assisted customers with product selection and provided recommendations based on preferences.
- Maintained cleanliness of work area, including sanitizing surfaces and organizing supplies.
- Collaborated with team members to manage inventory levels and reduce waste effectively.
- Trained new team members on operational procedures and safety protocols efficiently.
- Monitored product displays for freshness, restocking items as needed to enhance presentation.
- Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
- Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
- Contributed to team efficiency by cross-training in various departments and assisting colleagues as needed.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Safely handled all food items, adhering to proper sanitation guidelines and ensuring that customers received only top-quality products.
- Assisted customers in making informed decisions, recommending appropriate products based on their preferences and dietary needs.
- Supported store-wide promotions by creating visually appealing displays that showcased deli products attractively and effectively communicated current offers to customers.
Gaming Associate
Stone Wolf Casino
Pawnee, OK
01.2023 - 10.2023
- Assisted customers in troubleshooting gaming issues, enhancing overall user experience.
- Conducted inventory management, ensuring availability of gaming products and supplies.
- Executed daily cash handling procedures, maintaining accuracy in transactions.
- Collaborated with team members to optimize game setups for events and promotions.
- Trained new associates on product knowledge and customer service best practices.
- Engaged with customers to provide recommendations based on preferences and trends.
- Enhanced player experience by providing exceptional customer service and maintaining a professional demeanor at all times.
- Collaborated with surveillance teams to identify potential cheating or collusion among players at gaming tables.
- Supported marketing initiatives by distributing promotional materials to guests during events such as tournaments or special promotions.
- Promoted responsible gaming practices by identifying potential problem gamblers and referring them to appropriate resources.
- Maintained high standards of personal appearance and grooming in accordance with company policies, contributing to a polished and professional atmosphere at all times.
- Maintained a safe and secure gaming environment by adhering to strict regulatory guidelines and company policies.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Cashed out jackpots of up to $Amount and processed proper tax forms to uphold legal requirements.
- Explained game instructions and rules to customers.
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
Medical Support Assistant
Pawnee Indian Heath Services
Pawnee, OK
01.2017 - 09.2018
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted healthcare providers with patient intake, ensuring accurate record-keeping and information processing.
- Maintained electronic health records (EHR) for accuracy and compliance with regulatory standards.
- Facilitated communication between patients and medical staff, enhancing overall patient experience.
- Processed insurance claims and verified eligibility to streamline billing operations.
- Trained new staff on administrative procedures and EHR systems for increased team efficiency.
- Developed protocols for handling patient inquiries, improving response time and satisfaction rates.
- Coordinated follow-up care appointments, ensuring continuity of care for patients post-treatment.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
- Used Software to maintain and record patient data and generate reports.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Associate of Arts - Native American Studies
Pawnee Nation College/ Bacone College
Pawnee 05.2013
High School Diploma - High School Diploma
Pawnee High School
Pawnee, OK05.2009
Certification - Health Informatics
Meridian Technology Center
Stillwater05.2009
Skills
Detail-oriented
Medical record assessment
HIPAA compliance
Patient communication
Adaptable to change
Patient scheduling
Insurance verification
Patient care coordination
Patient confidentiality maintenance
Microsoft office suite proficiency
Appointment scheduling
Patient records maintenance
Medical billing and coding
Exam room preparation
Medical office administration
Medical transcription
Electronic health records management
Medical terminology proficiency
Customer service
Reliable team player
Vital signs monitoring
Compassionate
Specimens collection and processing
Electronic health records
Clinical documentation
Compassionate caregiver
Electronic medical records
Data entry
Valid state driver's license
Patient management
Patient flow management
Patient relations
Timeline
Wireless Professional
Premium Wireless
10.2025 - Current
Deli Team Member
Walmart
02.2024 - 11.2024
Gaming Attendant
Black Hawk Casino
01.2024 - 01.2025
Gaming Associate
Stone Wolf Casino
01.2023 - 10.2023
Medical Support Assistant
Pawnee Indian Heath Services
01.2017 - 09.2018
Associate of Arts - Native American Studies
Pawnee Nation College/ Bacone College
High School Diploma - High School Diploma
Pawnee High School
Certification - Health Informatics
Meridian Technology Center