Rheanne Turner
El Paso,TX
Summary
Demonstrates strong work ethic, communication, and teamwork skills, with ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2025
2025
years of professional experience
Work History
Restaurant Server
Hotel Índigo
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Receptionist
El Paso Sleep Center
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Patient Access Representative
THOP- Memorial Campus
07.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided clear explanation of consents and hospital policy of registration process.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Achieved high levels of accuracy in patient data entry, minimizing errors.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Verify patient insurance benefits and throughly explain to patient of any financial responsibility
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Assistant Seasonal Manager
See's Candies
10.2017 - 01.2018
- Managed cash handling procedures, reducing errors while maintaining accurate daily reports of transactions.
- Assisted in managing inventory, ensuring adequate stock levels while minimizing waste and loss.
- Maintained a clean, organized store environment to enhance customer experience and facilitate efficient operations.
- Participated in regional meetings with other Assistant Seasonal Managers sharing best practices for maximizing efficiency during busy seasons.
- Supported store manager in analyzing sales data to identify trends, making informed decisions about product offerings and pricing adjustments accordingly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Shift Leader
Dunkin' Donuts
10.2013 - 02.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Crew Member
Dunkin' Donuts
10.2013 - 02.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
Sales Associate
Hollister.Co
01.2011 - 02.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Burges High School
El Paso, TX2013
Skills
- Organization
- Communication
- Detail-oriented
- Adaptability and flexibility
- Bilingual
- Positive attitude
- Team collaboration
- Conflict de-escalation
- Strong work ethic
- Performance improvement
- Quick learner
- Logical problem solver
Timeline
Patient Access Representative
THOP- Memorial Campus
07.2024 - Current
Assistant Seasonal Manager
See's Candies
10.2017 - 01.2018
Shift Leader
Dunkin' Donuts
10.2013 - 02.2015
Crew Member
Dunkin' Donuts
10.2013 - 02.2015
Sales Associate
Hollister.Co
01.2011 - 02.2013
Restaurant Server
Hotel Índigo
Receptionist
El Paso Sleep Center
Burges High School
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