Rheannon Crouch
Blackstock,SC
Summary
Accomplished Office Manager with a proven track record at Kimbrell’s Furniture, excelling in maintaining confidentiality and financial accuracy. Demonstrated expertise in bookkeeping and clear communication, enhancing customer satisfaction and team performance at Food Lion. Skilled in training and banking operations, adept at fostering professional growth and ensuring operational excellence.
Overview
2
2
years of professional experience
Work History
Office Manager
Kimbrell’s Furniture
02.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Lead
Food Lion
08.2022 - 02.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
N/a - Business
York Technical College
Rock Hill, SCSkills
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Credit and collections
- Mail handling
- Training and coaching
- Banking operations
Timeline
Office Manager
Kimbrell’s Furniture
02.2023 - Current
Customer Service Lead
Food Lion
08.2022 - 02.2023
N/a - Business
York Technical College
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