Rheannon Schoenfeld
Niobrara,NE
Summary
Dynamic professional with a proven track record in customer service. Skilled in problem-solving and time management, committed to fostering positive customer relations and driving operational efficiency.
Overview
26
26
years of professional experience
Work History
Lakeview Convenient Store
Isanti-LLC
Niobrara, NE
11.2022 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Ohiya Casino and Resort
Santee Sioux Tribe of Nebraska
Niobrara, NE
09.2016 - 03.2017
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Feather Hill Express
Santee Tribe of Nebraska
Niobrara, NE
08.2008 - 04.2011
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring compliance with company policies.
- Assisted customers with inquiries, providing exceptional service and support.
- Trained new cashiers on procedures and best practices for efficiency.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Streamlined checkout processes to reduce wait times and improve satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Mapleton Press
Mr. Lyons
Mapleton, IA
05.2000 - 06.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Dietary Server
Maple Heights Nursing Home
Mapleton, IA
04.2002 - 05.2004
- Delivered nutritious meals to residents, ensuring adherence to dietary guidelines and individual preferences.
- Assisted in meal preparation and service, maintaining high standards of food safety and sanitation.
- Collaborated with kitchen staff to streamline food delivery processes, enhancing overall efficiency.
- Educated residents about menu options, promoting healthy eating habits and dietary choices.
Dishwasher
Beef N' Brew
Mapleton, IA
05.2002 - 07.2003
- Operated dishwashing machinery to ensure efficient cleaning of kitchenware and utensils.
- Maintained cleanliness and organization of dish area, contributing to overall kitchen hygiene.
- Collaborated with kitchen staff to ensure timely availability of clean dishes for service.
- Assisted in training new team members on proper dishwashing techniques and safety protocols.
Education
No Degree -
Nebraska Indian Community College
Niobrara, NE01-2026
High School Diploma -
Maple Valley-Anthon Oto High School
Mapleton, IA05-2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Time management
- Excellent communication
- Calm under pressure
- Organization and time management
- Active listening
- Verbal communication
Timeline
Lakeview Convenient Store
Isanti-LLC
11.2022 - Current
Ohiya Casino and Resort
Santee Sioux Tribe of Nebraska
09.2016 - 03.2017
Feather Hill Express
Santee Tribe of Nebraska
08.2008 - 04.2011
Dishwasher
Beef N' Brew
05.2002 - 07.2003
Dietary Server
Maple Heights Nursing Home
04.2002 - 05.2004
Mapleton Press
Mr. Lyons
05.2000 - 06.2005
No Degree -
Nebraska Indian Community College
High School Diploma -
Maple Valley-Anthon Oto High School