Summary
Overview
Work History
Skills
References
Timeline
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Rheannon Tennis

Arvada ,CO

Summary

Experienced server with 4+ years of dedicated service in the industry. Known for being attentive to details and providing empathic customer service. Demonstrates the ability to work well under pressure and multitask. A professional and enthusiastic individual who has earned praise from both employers and customers for their upbeat energy and confidence.

Overview

8
8
years of professional experience

Work History

Server

Spritz City Bistro
03.2021 - 10.2024
  • Demonstrated knowledge of specials to guide customers in their menu selections
  • Provided excellent customer service by anticipating and addressing the needs of each guest, ensuring a pleasant and memorable dining experience
  • Upsell and suggest additional menu items to maximize sales and enhance customer experience
  • Effectively handle customer complaints and resolve issues in a timely manner
  • Collaborate with the kitchen staff to ensure timely and accurate delivery of food orders
  • Maintain a neat and clean dining area, ensuring a pleasant and comfortable environment for guests.

In Room Dining Attendant

Le Meridien/AC Hotel Denver
03.2019 - 01.2020
  • Ensure prompt delivery of food and beverages to guest rooms, maintaining high standards of service and accuracy
  • Maintain a clean and organized work area in the In Room Dining department, ensuring the highest level of cleanliness and hygiene standards are met at all times
  • Provide exceptional in-room dining service to guests, ensuring their satisfaction and creating a positive dining experience
  • Assist guests in selecting menu items by providing descriptions and recommendations, ensuring their dining preferences and dietary restrictions are accommodated
  • Maintain a high level of knowledge about the hotel's menu items, including ingredients and preparation methods, in order to answer guest questions and make recommendations
  • Effectively communicate with kitchen staff to ensure accurate and timely preparation of food and beverages for guest orders
  • Ensure the timely and accurate processing of guest payments, including cash, credit card, and room charges, in accordance with hotel policies and procedures.

Sushi Chef/Shift Lead

Tokyo Joes
02.2018 - 04.2019
  • Prepared high-quality seafood, rice and ingredients for sushi.
  • Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
  • Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
  • Maintained well-organized mise en place to keep work consistent.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.

Food Runner

Gb Fish & Chips
03.2017 - 02.2018
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Skills

  • Attentive
  • Enthusiastic
  • Empathic
  • Upbeat
  • Confident
  • Multitasker

References

  • Nichole Fitelson, Spritz City Bistro, Nicholefitelson@spritzcitybistro.com, +1 (561) 475-7640
  • Naiya Stebbing, Spritz City Bistro, Naistebb@gmail.com, (772) 834-5741

Timeline

Server

Spritz City Bistro
03.2021 - 10.2024

In Room Dining Attendant

Le Meridien/AC Hotel Denver
03.2019 - 01.2020

Sushi Chef/Shift Lead

Tokyo Joes
02.2018 - 04.2019

Food Runner

Gb Fish & Chips
03.2017 - 02.2018

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Rheannon Tennis