Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Rhea (Rj) Ryen

White Swan,WA

Summary

Practical Manager with well-honed supervisory skills. Certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Red Cross Certification Instructor

Red Cross
09.2023 - Current
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated outreach activities to build community awareness.
  • Facilitated communication between clients and other service providers.
  • Monitored progress towards service plan goals.
  • Developed and implemented strategies to enhance quality of social services.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.

Social Services Assistant

Job Corp
08.2023 - Current
  • Providing career guidance for age group 16-24 years old, and at least 44 students currently
  • Prepare practical guidance and propose solutions to social living issues
  • Model and encourage appropriate social behavior
  • Assist students in meeting career goals with a personal development plan
  • Provide positive feedback by recognizing positive behavior and student achievements
  • Equip students with conflict resolution skills
  • Contribute to a safe physical and social environment that is appropriate to all students with varying levels of maturity
  • Ensure safe practices and program compliance within safety guidelines
  • Teach and lead a class on leadership training for the entire student population
  • Intervene by correcting inappropriate behavior and non-performance
  • Create an environment within the residence where positive student feedback is valued and encouraged.
  • Secured housing, medical care, and employment for clients by collaborating with various community agencies.
  • Monitored progress towards service plan goals.
  • Facilitated communication between clients and other service providers.
  • Developed and maintained accurate records of programs and services.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Provided support to social service clients in navigating available resources.
  • Developed and implemented programs to engage and empower underserved populations.
  • Coordinated with local government to provide resources to clients.
  • Facilitated outreach activities to build community awareness.

Lead Clerk

WinCo Foods
03.2018 - 03.2023
  • Managed employee breaks and lunches, trained checkers, and managed a team of employees
  • Handled difficult customers and managed employee call outs
  • Recruited to assist in opening a new store.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Produced high-quality communications for internal and external use.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Assisted with onboarding of new employees.

Call Center Agent (Seasonal)

Costco call center
11.2017 - 01.2018
  • Worked as a call center agent, providing customer service and problem-solving
  • Handled customer calls and ensured customer satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Addressed customer account discrepancies and concerns.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Maintained and managed customer files and databases.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Maintained user account data by initiating account access and establishing in database.
  • Established and fostered strong [Type] and [Type] relationships through application of excellent interpersonal skills.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Processed debit and credit card and electronic check payments.
  • Educated customers on company systems, form completion, and access to services.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Sales/Marketing Representative

NKC Tribune Newspaper
09.2016 - 08.2017
  • Managed networking and communications to secure clients for the newspaper
  • Built relationships with business owners and assisted them in advertising their businesses
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Utilized data and analytics to identify target markets and understand customer needs.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Researched and evaluated potential new markets and products.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Tracked key performance indicators to measure success of campaigns.

Residential Manager

RES CARE/DSHS/State Registry
09.2007 - 12.2010
  • Worked in a Social Services position with Case Managers to create care plans for clients
  • Taught clients personal hygiene and positive behaviors
  • Assisted clients with medical appointments and recreational activities
  • Supervised and taught appropriate social behaviors to DDD clients
  • Assisted clients in assimilating back into familial relationships.
  • Devised and implemented patient and resident care plans, programs, policies and procedures.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
  • Collected, recorded and deposited monthly rents from over [Number] tenants.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Generated professional networks by engaging in professional, industry and government organizations.

Board Member Upper Kittitas County Senior Center

Upper Kittitas County Senior Center
03.2006 - 08.2008
  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
  • Provided guidance and leadership on strategic planning initiatives and organizational development.
  • Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
  • Developed and implemented strategies to drive organizational growth and development.
  • Presided over board meetings and conducted board business to address organizational objectives.
  • Established and maintained relationships with key stakeholders to facilitate short- and long-term success.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Cultivated company-wide culture of innovation and collaboration.

Business Owner/Manager

Dove & Crow Health & Beauty
04.2004 - 07.2008
  • Owned and managed a health and beauty business
  • Maintained clientele, ordered inventory, kept records, and made cold calls to grow the business
  • Provided reflexology treatments to clients
  • Organized events and built relationships with clients.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development

Volunteer

Seattle Rotary 24/7 Computers for the World
02.2003 - 03.2003
  • Resident Manager/Chaperone for five Garfield High School students to Southern India
  • Monitored students in airports in San Fransisco, Hong Kong, Kuala Lampur, Malaysia, and Chennai, India
  • Assisted in installing 90 computers in a residential managed orphanage in Salem India
  • Assisted students in experiencing native cultural events
  • Ensured the safety and well-being of the students throughout the trip.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Coordinated and managed volunteer activities for community service projects.
  • Facilitated community outreach to expand participation and support.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Coordinated with different service providers to meet clients' individual needs.
  • Helped create comprehensive program to meet [Type] needs.

On Call Volunteer

Union Gospel Mission Women’s Division
05.2000 - 05.2001
  • Consulted homeless women living in the residential managed housing in downtown Seattle
  • Assisted with wardrobe, grooming, and personal hygiene
  • Encouraged women to embrace new opportunities and prepare for the work world.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Guided troubled individuals to tools and resources necessary for healing.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Helped clients navigate social services system and access needed resources.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.

Campfire Kids Leader Volunteer

Camp Fire Kids Of America
04.1988 - 04.1990
  • Volunteered in a residential environment and taught bible study classes to adults and children in the Free Methodist church.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Assisted with special events and programs.

Youth Suicide Prevention Volunteer Coordinator

Founder Of Youth Suicide Prevention
03.1987 - 04.1988
  • Assisted families in preventing child suicide and provided support to families who had lost a child to suicide
  • Recruited and trained volunteers
  • Provided counseling and guidance to children considering suicide.
  • Provided positive role modeling for youngsters through dress and personal behavior.
  • Provided guidance and support to participants to promote memorable experiences.
  • Coordinated team-building group activities to promote socialization.
  • Demonstrated positive social skills to build healthy relationships.
  • Coordinated activities providing safety requirements for participation.

Education

Associate of Applied Science - Business Technology

Yakima Valley Community College
Yakima, WA
06.2015

Skills

  • Academic Advisement
  • Technology Integration
  • Student Records Management
  • Curriculum Development
  • Class Instruction
  • Attendance Monitoring
  • Differentiated Instruction
  • Classroom Management
  • Lesson Planning
  • Student Rapport
  • Cultural Sensitivity
  • Innovative Lesson Planning
  • Group and Individual Instruction

References

References are available upon request.

Certification

  • First Aid/CPR Certified Training -
  • Business Technology degree- 2012-2015

Timeline

Red Cross Certification Instructor

Red Cross
09.2023 - Current

Social Services Assistant

Job Corp
08.2023 - Current

Lead Clerk

WinCo Foods
03.2018 - 03.2023

Call Center Agent (Seasonal)

Costco call center
11.2017 - 01.2018

Sales/Marketing Representative

NKC Tribune Newspaper
09.2016 - 08.2017

Residential Manager

RES CARE/DSHS/State Registry
09.2007 - 12.2010

Board Member Upper Kittitas County Senior Center

Upper Kittitas County Senior Center
03.2006 - 08.2008

Business Owner/Manager

Dove & Crow Health & Beauty
04.2004 - 07.2008

Volunteer

Seattle Rotary 24/7 Computers for the World
02.2003 - 03.2003

On Call Volunteer

Union Gospel Mission Women’s Division
05.2000 - 05.2001

Campfire Kids Leader Volunteer

Camp Fire Kids Of America
04.1988 - 04.1990

Youth Suicide Prevention Volunteer Coordinator

Founder Of Youth Suicide Prevention
03.1987 - 04.1988

Associate of Applied Science - Business Technology

Yakima Valley Community College

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Rhea (Rj) Ryen