Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rheashaunta Valentine

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

26
26
years of professional experience

Work History

Teacher

Kreative Kids Learning Center
05.2011 - Current
  • Collected observations of children's developmental skills in order to complete developmental checklists bi-annually
  • Collaborated and communicated daily with teachers and parents
  • Assisted teachers in all four age-range classrooms (infant, toddler, preschool, and school age) as a floating teacher before becoming teacher certified
  • Offered detailed daily reports to parents that outlined each child's activities, behaviors or concerning issues
  • Conducted thorough parent / teacher conferences every 6 months
  • Sanitized classroom equipment on a daily basis
  • Maintained daily record of activities, behaviors, meals and naps
  • Created weekly lesson plans that implemented great social and emotional activities for each individual child
  • Successfully encouraged, practiced and completed toileting for entire toddler class
  • Adjusted learning techniques to fit each child when needed Provide a safe and nurturing environment
  • Worked and collaborated with co-teacher on daily routines and activities
  • Attended staff meetings and training as provided by the center
  • Administered medications and kept appropriate records
  • Effectively assisted children with learning how to walk
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

Pharmacy Technician

Kmart
04.2011 - 10.2012
  • Greeted customers, gathered clinical information and addressed non-medical questions and concerns
  • Prepared simple drug compounds after Pharmacist verified calculations
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maintained inventory levels; pulled outdated and recalled merchandise
  • Ensured the cleanliness, sanitation and maintenance of all facilities, pharmacy and equipment
  • Received written prescriptions and telephoned refill prescriptions
  • Filled prescription forms, entered medication orders into a computerized pharmacy system, and maintained patient profile
  • Maintained pharmacy equipment, handled sales transactions, and managed the cash register
  • Explained patients' issues to the pharmacist and ensured excellent customer service
  • Stocked, labeled, and inventoried medication to keep accurate records.

Assistant Manager

Famous Footwear
07.2003 - 04.2008
  • Created employee work schedules for optimum coverage and labor cost control.
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Student Clerical Worker

SIUE
08.2001 - 05.2003
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Customer Service

Lerner New York
11.1997 - 08.2001
  • Resolved customer complaints while prioritizing customer satisfaction
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS terminals and cash drawer balancing.
  • Processed credit card and debit payments
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Upsold additional products and services to customers, increasing revenue.

Education

Associate - Science

Lewis and Clark Community College
Godfrey, IL

Diploma - General

Madison Senior High School
Madison, IL
1998

Skills

  • Customer Service
  • Sales Activities
  • Staff Training
  • Verbal and Written Communication
  • Cash Management
  • Adaptability
  • Problem-solving
  • Team player

Timeline

Teacher

Kreative Kids Learning Center
05.2011 - Current

Pharmacy Technician

Kmart
04.2011 - 10.2012

Assistant Manager

Famous Footwear
07.2003 - 04.2008

Student Clerical Worker

SIUE
08.2001 - 05.2003

Customer Service

Lerner New York
11.1997 - 08.2001

Associate - Science

Lewis and Clark Community College

Diploma - General

Madison Senior High School

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Rheashaunta Valentine