Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rheaven Gaffney

Albuquerque,NM

Summary

Organized Remote Customer Service Agent dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering over a decade of years of experience providing quality service and security to various clients and businesses.

Overview

3
3
years of professional experience

Work History

Healthcare Customer Service Agent

Conduent / Direct Interactions
Remote
11.2023 - 05.2024

Exceptional remote healthcare customer support agent specializing in providing healthcare inquiry and enrollment services. Profound knowledge of FSAs, HSAs, commuter, and retirement HSAs, coupled with proficiency in various cloud-based systems such as Salesforce, CRM, VPNs, Microsoft Excel Spreadsheets, Microsoft Outlook, Jabber, Teams, and more, is second to none.

  • Achieved FEDS Quality Goal at 97.33%
  • Maintained high level of confidence while interacting with customers, ensuring positive experiences. Unmatched ability to navigate multiple software applications simultaneously has enabled provision with efficient solutions to customer inquiries and concerns.
  • Assisted clients in navigating claims process and online accounts ensuring timely resolution of issues with optimal outcomes.
  • Streamlining communication processes with improved information exchange between customers and team members has significantly increased customer satisfaction.
  • Followed up on customers' escalated inquiries via email to assess satisfaction with provided solutions.

Customer Service Representative

Arise.com
Remote
02.2022 - 11.2023

Seasoned remote customer support contractor expected to promptly answer inbound calls from customers seeking assistance with bookings from Carnival.com and Carnival Cruise Line's travel agent partners.

  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Responsible for transferring inbound calls to other internal support departments as needed and entering data accurately and expeditiously to ensure superior quality support.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Food Delivery Driver

Duke City Deliver/Selflane.com
Albuquerque, NM
02.2021 - 12.2022

Duke City Deliver at Selflane.com: reliable fulfillment contractor for timely and accurate delivery services in Albuquerque. Partnering with local restaurants guarantees orders are picked up promptly and delivered to all doorsteps with utmost care.

THIS POSITION DOES NOT EXIST ANY LONGER

Member Service Representative

Press-One Customer Care
Remote
09.2021 - 12.2021

Highly skilled and experienced remote member service agent for KiwiCo.com, possessing the expertise to effectively manage subscription boxes using Google Docs, Kustomer, Magento, and various cloud-based software. Trust me to provide unparalleled service and take your subscription box management to the next level.

  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Communicated with clients clearly and professionally to address inquiries and provide support via phone and email inquiries.
  • Displayed in-depth product knowledge to assist customers in making informed purchasing decisions.

Education

No Degree - Computer Information Systems

Community College of Aurora
Aurora, CO
06.2005

GED -

Emily Griffith Technical College
Denver, CO
06.2000

Skills

  • Remote Worker
  • Multi-tasker
  • Collaborative
  • Goal-Oriented
  • Active Listening
  • Strong Documentation Abilities
  • Attention to Detail
  • Online Data Input
  • Analytical Skills
  • Problem-Solving
  • Accuracy and Precision skills
  • Rapid Learner
  • Critical Thinking
  • Technical Issues Analysis
  • Application Support
  • Maintains Confidentiality
  • 40 WPM typing speed
  • Performance Schedule Management

Accomplishments

At Arise.com, I was awarded the Most Valuable Teammate award, thanks to my excellent Customer Assistance.

Timeline

Healthcare Customer Service Agent

Conduent / Direct Interactions
11.2023 - 05.2024

Customer Service Representative

Arise.com
02.2022 - 11.2023

Member Service Representative

Press-One Customer Care
09.2021 - 12.2021

Food Delivery Driver

Duke City Deliver/Selflane.com
02.2021 - 12.2022

No Degree - Computer Information Systems

Community College of Aurora

GED -

Emily Griffith Technical College
Rheaven Gaffney
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