Rheiana Dickerson
La Plata,MD
Summary
Results-driven finance professional with strong background in fiscal management and accounting. Skilled in processing financial transactions, maintaining accurate records, and ensuring compliance with regulations. Valued for teamwork and adaptability, consistently meeting deadlines and contributing to organizational success. Recognized for reliability and high standard of work in dynamic environments.
Overview
5
5
years of professional experience
Work History
Vital Records Fiscal Clerk
Charles County Health Department
11.2024 - Current
- Process and issue over 30 birth and death certificates every day while following local, state, and federal rules.
- Generate and manage invoices to ensure accurate billing and proper record-keeping.
- Handle and balance daily payments that exceed $15,000, keeping accurate records of all transactions.
- Close out daily financial batches by checking totals, collecting receipts, and updating financial spreadsheets.
- Keep electronic records current and accurate for easy access and to meet regulatory requirements.
- Provide great customer service by helping the public with certified vital records and answering questions.
- Check document authenticity to ensure the information submitted is accurate and complete.
- Trained in several departments to offer flexible support and maintain a consistent workflow, including dental and clinic operations when necessary.
- Skilled in Workforce Operations Management System (WOMs) and PatTrac to make daily tasks more efficient.
Dental/Clinic Fiscal Clerk
Robert Half - Charles County Department of Health
12.2023 - 11.2024
- Greeted and checked in dental and clinic patients to ensure a smooth, welcoming intake process.
- Handled a high volume of data entry, including patient information, billing details, and insurance claims.
- Created and submitted claims through the designated portal to ensure timely, accurate processing.
- Managed communication through phones, emails, and faxes to coordinate care and respond to inquiries.
- Maintained patient confidentiality and fully complied with HIPAA regulations.
- Managed accounts payable and receivable to ensure timely billing, payments, and collections.
- Assisted with audit preparation by compiling and organizing necessary documentation and financial reports.
- Supported overall clinic operations by contributing to financial reporting, budgeting, and general fiscal responsibilities.
Company Liaison
Seafarers International Union
03.2023 - 11.2023
- Worked as a liaison between staff and management, overseeing lines of communication, issues arising, and actions to facilitate administrative operations.
- Processed claims requests, based on documentation requirements and relevant updates to spreadsheets and communication with vendors and third-party companies.
- Managed data on spreadsheets, databases and word documents for reporting purposes, with a focus toward maintaining operational data accuracy.
- Assisted in daily administrative operations while attending staff meetings and performance of process workflow improvement analysis.
- Utilized knowledge to assign and apply appropriate ICD-10-CM, CPT, and HCPCS codes for billing across a variety of medical services.
- Performed billing and coding functions for ambulance, emergency room, inpatient, and outpatient services for financial reporting.
Clerical Clerk
Seafarers International Union
01.2023 - 03.2023
- Scanned and indexed dental and medical claims, birth certificates, Social Security cards, and other confidential items for the purpose of accurate record-keeping and digital archiving.
- Opened, sorted, delivered, and prepared 100+ outgoing mail, including correspondence following established procedures.
- Logged and routed incoming faxes to ensure timely access and correct handling and distribution.
- Sorted and distributed mail to ensure accuracy for 30+ employees.
- Completed data entry tasks to ensure accuracy and quality in maintaining records and reduce processing errors.
- Prioritized and managed administrative tasks to meet daily deadlines and production goals without sacrificing quality.
- Handled and operated mail processing equipment, removing items that could not be processed and allowing for continuous work flow efficiency.
- Maintained and organized electronic and physical files for easy retrieval and reference.
Administrative Assistant
MWR-Cedar Point Golf Course
08.2022 - 01.2023
- Assisted in the creation of regular reports and other administrative duties that supported day-to-day operations.
- Managed the office supply inventory tracking usage and being proactive to order supplies prior to running out, to ensure smooth operations.
- Processed payments for all products and services offered by the organization including equipment loans, equipment rentals, resale products, and program registrations.
- Updated accounts payable and accounts receivable to ensure everything was recorded accurately and in the current timeframe.
- Assisted in the set up and take down of Community Recreation events.
Barista
St Inies
04.2022 - 08.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Input orders into the point-of-sale system and handled customer payments.
- Reorganized storage areas, prioritizing specialty and expiring beverages to maximize sales and decrease waste.
- Answered phone calls and emails to provide information, resulting in effective business.
- Supported online orders by pulling and ringing merchandise for shipment.
- Contributed to social media content to engage with customers.
Barista
Starbucks
03.2021 - 10.2021
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Provided exceptional customer service, effectively handling inquiries and resolving issues promptly.
Barista/Shift Lead
The Beanery
08.2020 - 03.2021
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention.
- Managed scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Education
Associate of Science - Business Administration
College of Southern Maryland
La Plata, MD01-2027
Skills
- Accounts receivable
- Accounts payable
- Customer service
- Data entry
- Office administration
- Time management
- Computer proficiency
- Verbal communication
Timeline
Vital Records Fiscal Clerk
Charles County Health Department
11.2024 - Current
Dental/Clinic Fiscal Clerk
Robert Half - Charles County Department of Health
12.2023 - 11.2024
Company Liaison
Seafarers International Union
03.2023 - 11.2023
Clerical Clerk
Seafarers International Union
01.2023 - 03.2023
Administrative Assistant
MWR-Cedar Point Golf Course
08.2022 - 01.2023
Barista
St Inies
04.2022 - 08.2022
Barista
Starbucks
03.2021 - 10.2021
Barista/Shift Lead
The Beanery
08.2020 - 03.2021
Associate of Science - Business Administration
College of Southern Maryland
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