Summary
Overview
Work History
Education
Skills
Timeline
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Rhema Brinkley

Rhema Brinkley

Lebanon,TN

Summary

A customer service professional with strong interpersonal and communication skills, dedicated to providing exceptional service and exceeding customer expectations. Possessing a friendly and approachable demeanor, goal is to build rapport with customers, understand their needs, and offer effective solutions. Thrives in dynamic and fast-paced environments, contributing to fostering customer loyalty, driving sales, and maintaining a positive and professional atmosphere. Committed to continuous learning and growth, eager to contribute dedication and passion to deliver outstanding customer service.

Overview

4
4
years of professional experience

Work History

E-Commerce Fulfillment Specialist

Walmart Superstore
10.2022 - 03.2023


  • Provided exceptional customer service by assisting online grocery pickup customers with their orders and inquiries.
  • Demonstrated strong product knowledge to locate items quickly and minimize wait times.
  • Collaborated with the store team to ensure timely and accurate order fulfillment.
  • Adapted to changing priorities and workload demands, efficiently managing time and resources to meet customer needs and deliver exceptional service.

Sales and Service Representative

Lowe's
10.2019 - 04.2021
  • Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
  • Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
  • Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
  • Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
  • Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
  • Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.

Host / Cashier

Dairy Queen Grill & Chill
10.2018 - 06.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Education

Diploma -

Lebanon High School
Lebanon, TN
05.2019

Skills

  • Active listening and problem-solving abilities
  • Teamwork and collaboration skills
  • Time management and organizational skills
  • Proficient in using technology and point-of-sale systems
  • Adaptability and flexibility in a fast-paced environment
  • Attention to detail
  • Commitment to continuous learning
  • Conflict resolution skills to handle customer complaints and concerns
  • Empathy and patience to provide excellent service even in challenging situations
  • Multitasking capabilities to handle multiple customer inquiries and tasks simultaneously
  • Positive attitude and ability to maintain a friendly and professional demeanor
  • Cultural sensitivity and the ability to serve a diverse customer base

Timeline

E-Commerce Fulfillment Specialist

Walmart Superstore
10.2022 - 03.2023

Sales and Service Representative

Lowe's
10.2019 - 04.2021

Host / Cashier

Dairy Queen Grill & Chill
10.2018 - 06.2019

Diploma -

Lebanon High School

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Rhema Brinkley