Rhema Joseph
Lumberton,NC
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Human Resources Generalist – Food Manufacturing
Smithfield Foods
01.2024 - Current
- Support the functional areas of human resources including, but not limited to, recruitment and employment, personnel records, employee and/or labor relations, benefits administration, training, AA/EEO, labor relations, safety, FMLA administration, investigations, and special projects
- Assists with the development and implementation of human resources policies and procedures through communications, and/or meetings
- Job Shadowing with Talent Acquisition Associate Manager & Former Production Floor Superintendent July 2024- Present
- Participate in GEMBA Walks to help foster greater communication, observe production processes, and foster transparency and trust between the team's layers and the stakeholders.
- Joined AchieveMentorship Program
- Haitian Creole Translation of HR Policies, Disciplinary Actions, Employee Relations/Investigations, Safety Trainings and Production Processes
- Partnered with former NBA coach and former player to create a work anniversary video for a service award celebration
- Recognized by Operations Manager for being a presence on the floor and helping to improve the culture
- Recognized for showing off talent, and communication skills and stepping up and making employee appreciation memorable
- Complete disciplinary actions for attendance violations and process final warnings in Workday
Business Development Associate - Aerospace & Medical Manufacturing
Carpenter Technology
01.2023 - 01.2024
- Identified new opportunities to learn manufacturing industry and get exposure to HR through mentorship by HR Management
- Participated in HR project with Talent Management Director to create a company wide mentorship program suggested by Global HR Director
- Selected by Business Development Manager to participate in interviews for customer service representatives and business development representatives and provide feedback and candidate ranking
- Reviewed specialty alloy specification requirements and collaborated with engineers and metallurgist for accurate pricing, lead time and delivery time for each purchase order received
- Understand the products and services the business organization has to offer and communicate such varieties of products to the client
- Develop and customize weekly business reports using ThoughtSpot, ensuring they meet with client’s needs
- Compose periodic sales reports, either weekly or monthly, and submit the reports to management
- Increased company revenue by actively processing purchase orders in excess of $1,000,000 per month for assigned specialty alloy aerospace, industrial and medical manufacturing clients
- Maintained accurate records of all prospecting activities using CRM, SAP and Mainframe software tools for effective lead tracking and follow-up efforts.
- Supported team members by sharing best practices, collaborating on strategies for challenging accounts, fostering a positive work environment.
- Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
Employee Assistance Program Service Advisor
Morneau Shepell/LifeWorks
01.2019 - 05.2022
- Supported HR Managers and employers with end to end administrative case management for disability and leave of absence, fitness for duty, drug testing, substance abuse programs and benefits management
- Exceptional customer service with a proven history of 90-100 % on quality scores for providing top-notch customer care for an employee assistance program and HR service remote contact center
- Conducted initial intake for for employees and businesses in the aftermath of an incident, with support of trauma team to design an immediate, critical incident response program.
- Assess and recommended appropriate services including management consultations, in the moment counseling for employees and managers
- Provided monthly quality scores to 50-60 Canadian EAP and HR Service Technology customer service reps
- Winner of the 2021 Gold Star Employee Award
- Winner of 2021 client service booking while assisting the Canadian account management team with an ad hoc project
- Trained newly hired EAP Service Advisors on operating procedures and company services
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced call center environment.
- Facilitated meetings with operations management, learning/development and quality control departments to discuss changes in standard operating procedures for
Education
Human Resources Associate Professional
Coursera Certificate
09.2025
Master of Science - Psychology
Grand Canyon University
Phoenix, AZ06.2019
Bachelor of Science - Interpersonal & Organizational Communication
East Carolina University
Greenville, NC05.2016
Associate of Arts - Liberal Arts And Sciences
Wake Technical Community College
Raleigh, NC05.2014
Skills
- Quality Assurance
- Quality Control Analysis
- Process Improvement
- Lean Six Sigma Yellow Belt
- SAP
- Salesforce
- People Management
- Remote Contact Centers
- Haitian Creole
References
Cheryl Cicora, Carpenter Technology, Human Resources Director, ccicora@cartech.com
Timeline
Human Resources Generalist – Food Manufacturing
Smithfield Foods
01.2024 - Current
Business Development Associate - Aerospace & Medical Manufacturing
Carpenter Technology
01.2023 - 01.2024
Employee Assistance Program Service Advisor
Morneau Shepell/LifeWorks
01.2019 - 05.2022
Human Resources Associate Professional
Coursera Certificate
Master of Science - Psychology
Grand Canyon University
Bachelor of Science - Interpersonal & Organizational Communication
East Carolina University
Associate of Arts - Liberal Arts And Sciences
Wake Technical Community College
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