Collaborative and strategic veterinary leader with a wealth of experience building and leading teams to deliver quality care and great client experience.
Lives and exemplify the Five Principles of Mars, within self and team.
Excellent communication skills and cross function collaboration that yields alignment and a shared success.
Passionate for people and pets with a daily mission to positively impact those who are served and worked with.
Drives OWP culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) Lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. Ensure compliance with practice standards and federal, state and local regulatory requirements.
Live and exemplify the Five Principles of Mars.
Perform regular hospital visits and quality audits.
In partnership with the Director of Veterinary Quality, drive a successful and growing doctor team .
Drive doctor engagement and retention efforts.
Manage hospital and ensure highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team.
Drive culture of OWP and preventive care to make a better world for pets.
Partner with the Practice Manager to operate an effective and productive veterinary medical team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.
Live and exemplify the Five Principles of Mars.
Direct, lead and mentor Associate Veterinarians to realize their full professional potential and deliver outstanding, high quality medical care, client service and business results.
Provide effective communication between associates and provide inspirational leadership.
President of the Veterinary Continue Education Committee. 6 years. Puerto Rico Veterinary Medical Association.
Banfield, Pet Hospital. Puerto Rico market.