Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Rhemuel Valcarcel, DVM

San Juan,PR

Summary

Collaborative and strategic veterinary leader with a wealth of experience building and leading teams to deliver quality care and great client experience.

Lives and exemplify the Five Principles of Mars, within self and team.

Excellent communication skills and cross function collaboration that yields alignment and a shared success.

Passionate for people and pets with a daily mission to positively impact those who are served and worked with.

Overview

18
18
years of professional experience

Work History

Area Chief of Staff

Banfield, Pet Hospital
01.2021 - Current

Drives OWP culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) Lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. Ensure compliance with practice standards and federal, state and local regulatory requirements.

Live and exemplify the Five Principles of Mars.

Perform regular hospital visits and quality audits.

In partnership with the Director of Veterinary Quality, drive a successful and growing doctor team .

Drive doctor engagement and retention efforts.

Chief of Staff

Banfield, Pet Hospital
11.2013 - 12.2020

Manage hospital and ensure highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team.

Drive culture of OWP and preventive care to make a better world for pets.

Partner with the Practice Manager to operate an effective and productive veterinary medical team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.

Live and exemplify the Five Principles of Mars.

Direct, lead and mentor Associate Veterinarians to realize their full professional potential and deliver outstanding, high quality medical care, client service and business results.

Provide effective communication between associates and provide inspirational leadership.

DVM, Partner DVM and COS

Banfield, Pet Hospital
08.2005 - 10.2013

Education

Doctor of Veterinary Medicine -

Ross University, School of Veterinary Medicine
St Kitts
05.2005

Skills

  • Understanding Our Business
  • Conflict client resolution
  • Builds Collaborative Relationships
  • Influencing People, build effective teams and develops talent
  • Hiring, retaining and leading associates
  • Drive for Results
  • Cultivates innovation and new medical practices
  • Implements new quality programs
  • Proficient in teaching surgeries and helping with medical cases
  • Emotional intelligence
  • Willing to listen and learn
  • Network building

Accomplishments

President of the Veterinary Continue Education Committee. 6 years. Puerto Rico Veterinary Medical Association.

Banfield, Pet Hospital. Puerto Rico market.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Area Chief of Staff

Banfield, Pet Hospital
01.2021 - Current

Chief of Staff

Banfield, Pet Hospital
11.2013 - 12.2020

DVM, Partner DVM and COS

Banfield, Pet Hospital
08.2005 - 10.2013

Doctor of Veterinary Medicine -

Ross University, School of Veterinary Medicine
Rhemuel Valcarcel, DVM