Rhen Ross
Republic,MO
Summary
Authorized to work in the US for any employer. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Attention to detail and self motivated always willing to go the extra mile.
Overview
14
14
years of professional experience
Work History
Lead security installer
Federal protection
Springfield, Missouri
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Equipment Operator- EO2
United States Navy
06.2021 - Current
- Monitored and assessed mission progress and provided updates to command.
- Trained 10 junior sailors to develop into future enlisted leaders.
- Led team in developing strategic plans to meet operational objectives.
- Drafted messages and reports to inform leadership of current situations using secure emails and Word Documents.
- Coordinated activities of subordinate personnel to support mission success.
- Operated heavy equipment to move large quantities of dirt and debris.
- Monitored and adjusted speed of heavy machinery for safe operation.
- Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
- Adhered to instructions from supervisors and engineers onsite.
- Drove vehicles to and from work sites and maintained clean driving record.
- Operated machining equipment safely with team of operators.
- Removed topsoil, vegetation, and rocks to grade earth to specifications.
- Loaded and moved materials such as dirt and rocks based on specific job needs.
- Provided technical assistance to other workers on job site.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Inspected and maintained heavy equipment used in construction projects.
Technician
AT&T
06.2022 - 01.2023
- Maintained compliance with regulatory standards and safety requirements.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Worked with diverse types of weather and ground conditions.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Completed job reports and logs immediately following service calls averaging 4-5 calls per day.
Help Desk Technician
American National Insurance Company
04.2018 - 11.2021
- Works with insurance agents, troubleshooting software issues remotely.
- On the spot problem solving, in addition to being familiar with writing up reports afterwards.
- Moved up multiple positions and levels during the time employed here.
- Worked an average of 40+hours per week.
- Documented support interactions for future reference.
- Provided on-call support for critical issues related to all company software.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Department Manager
Walmart
03.2011 - 04.2018
- Worked as the direct supervisor of employees in multiple departments.
- Managed department coverage, oversaw compliance and quality of customer service in this department
- Would maintain a safe and compliant work environment
- Progressed through the company during employment.
- Averaged 40+hours per week.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Defined clear targets and objectives and communicated to other team members.
Education
No Degree - General Construction And Equipment Operation
EO "A" School
Fort Leonard Wood, MO11.2021
Skills
- Cashiering (8 years)
- Warehouse Experience (2 years)
- Cash Handling (8 years)
- IT Experience (5 years)
- Conflict management
- Safety Training
- Strong Client Relations
- Customer Transactions
- Equipment Oversight
Accomplishments
- Supervised team of 20 Junior Sailors and led the company as the Guidon.
- Earned Top Honor Graduate for my Class graduating with a 4.0 GPA advancing me from E-1 to E-4.
- Received multiple letters of appreciation for community outreach and military bearing.
Additional Information
- Secret Clearance
- First aid and CPR Certified
Timeline
Lead security installer
Federal protection
11.2023 - Current
Technician
AT&T
06.2022 - 01.2023
Equipment Operator- EO2
United States Navy
06.2021 - Current
Help Desk Technician
American National Insurance Company
04.2018 - 11.2021
Department Manager
Walmart
03.2011 - 04.2018
No Degree - General Construction And Equipment Operation
EO "A" School
Similar Profiles
Nick TiberghienNick Tiberghien
IT Managed Services Specialist at Federal Protection, INCIT Managed Services Specialist at Federal Protection, INC
Jordan FasoneJordan Fasone
Security System Installer at Federal Protection SystemsSecurity System Installer at Federal Protection Systems
Chris RobertsonChris Robertson
Service and Install Manager at Federal Protection Inc.Service and Install Manager at Federal Protection Inc.