Rhena Levy Gacayan
Fairfield,CA
Summary
Enthusiastic about taking on the role of IT Senior Administrative Assistant at Nike, leveraging my skills to support IT operations and contribute to team success. Experienced Senior Administrative Assistant and Customer Service professional with 15+ years in retail, wellness, and medical settings. Expertise in account provisioning, inventory management, and client relations, with proven skills in Microsoft Office and Google Workspace Suite. Recognized for exceptional organizational abilities, time management, and attention to detail.
Overview
13
13
years of professional experience
Work History
Guest Experience Leader
X'core Pilates Studio
Oakland, CA
12.2023 - 07.2024
- Handled day-to-day operations, ensuring smooth facility maintenance
- Supported clients in choosing appropriate services and Pilates packages
- Ensured continuous supply by managing studio inventory
- Performed cashier duties such as processing payments, issuing receipts, and handling money transactions accurately.
- Maintained the cleanliness of the facility and ensured safety regulations were followed at all times.
- Created weekly schedules for staff members to ensure adequate coverage during peak hours.
- Inspected equipment daily to ensure proper functioning and safety standards were met.
- Communicated effectively with other departments regarding guest needs and requests.
- Collaborated with management team to develop new policies that would enhance the guest experience.
- Attended staff meetings regularly to stay informed of changes within the organization.
Operations Manager/Permanent Cosmetics Artist
MBL Tattoo and Academy
Berkeley, CA
08.2019 - 07.2024
- Performed PMU brow procedures using advanced technology
- Increased client base through social media marketing and networking
- Created and managed online courses with subscription options
- Streamlined studio operations, managing front desk inquiries and fostering long-term client relationships
- Oversaw inventory, POS transactions, and product management
- Led projects and events to boost brand awareness and sales
- Conducted national workshops to educate students on PMU brow techniques
Patient Coordinator/Office Manager
Bay Area Plastic Surgery, Dr. Leonard Gray
San Francisco, CA
11.2016 - 07.2019
- Coordinated pre-operative and post-operative care with patients, ensuring clear communication and preparedness for surgical procedures
- Scheduled clinical and surgery appointments, managing a high volume of bookings with attention to detail
- Oversaw monetary transactions, handling accounts payable and receivable with accuracy and efficiency
- Maintained and updated Excel spreadsheets to track email inquiries and patient interactions, ensuring consistent follow-up and record accuracy
- Updated and managed the Consultation Log to maintain up-to-date patient records and streamline information
- Managed incoming calls, greeted patients, and provided customer assistance, fostering a welcoming and responsive environment
Senior Administrative Assistant
BlackRock Inc.
San Francisco, CA
09.2014 - 10.2016
- Supported Chief Engineer and Property Manager with administrative tasks and communications to streamline operations
- Scheduled meetings, appointments, and events for executives.
- Created and distributed documents, reports, presentations, and correspondence.
- Coordinated travel arrangements for executive staff members.
- Documented and distributed project reports, tracking completion and maintaining accessible records
- Logged weekly system shutdowns, distributing updates to national teams for consistent information flow
- Dispatched work requests to engineers, assigning tasks and tracking progress
- Created purchase orders and coordinated with Expense Management for accurate budget tracking and invoicing
Retail Sales Associate
MAC Cosmetics
San Francisco, CA
05.2013 - 12.2014
- Provided personalized consultations and product recommendations, enhancing customer satisfaction
- Supported seasonal promotions and new product launches, contributing to sales growth and brand visibility
Retail Sales Associate
Gap Inc.
San Francisco, CA
07.2011 - 05.2013
- Assisted with customer selections, promoted seasonal items, and provided efficient checkout service
- Maintained visual merchandising standards, contributing to team sales targets
Education
High School Diploma -
Hercules High School
Cosmetology -
Cinta Aveda Institute
Esthetics -
JD Academy
Solano Community College
Skills
- Account Provision
- Confidentiality
- Management
- Inventory Control
- Stock Management
- Customer Service
- Client Relations
- Scheduling
- Meeting Coordination
- Administrative Support
- Documentation
- Cash Handling
- POS Systems
- Multitasking
- Prioritization
- Problem Solving
Websites
Projects
Contributed to marketing efforts for the launch of the new SculpSure treatment, increasing awareness and patient interest. Assisted in developing and launching a live website, coordinating with the team to create an informative and user-friendly online presence. Coordinated and promoted events for multiple non-invasive treatments, collaborating with staff to enhance community engagement and expand patient offerings.
References
References available upon request.
Timeline
Guest Experience Leader
X'core Pilates Studio
12.2023 - 07.2024
Operations Manager/Permanent Cosmetics Artist
MBL Tattoo and Academy
08.2019 - 07.2024
Patient Coordinator/Office Manager
Bay Area Plastic Surgery, Dr. Leonard Gray
11.2016 - 07.2019
Senior Administrative Assistant
BlackRock Inc.
09.2014 - 10.2016
Retail Sales Associate
MAC Cosmetics
05.2013 - 12.2014
Retail Sales Associate
Gap Inc.
07.2011 - 05.2013
High School Diploma -
Hercules High School
Cosmetology -
Cinta Aveda Institute
Esthetics -
JD Academy
Solano Community College
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