Rhesa Clay
New Orleans,LA
Summary
Dynamic professional with a proven track record at On Scene Services, excelling in problem-solving and customer service. Adept at enhancing safety protocols and fostering positive environments, I effectively resolved client inquiries and documented critical reports. My organizational skills and clear communication have consistently contributed to operational efficiency and client satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Agent
On Scene Services
01.2025 - Current
- Assisted clients in resolving inquiries, enhancing customer satisfaction and retention.
- Managed documentation and records, ensuring compliance with internal policies.
- Documented concise and through accident reports to deliver to the City of New Orleans to be distributed to Insurance companies, attorneys, accident parties, etc.
- Resolved issues promptly, contributing to a positive work environment and efficient operations.
- Executed daily operational tasks, adapting quickly to changing priorities and procedures.
School Security Officer
New Orleans Public Schools
07.2024 - 10.2024
- Monitored school premises to ensure safety and security of students and staff.
- Conducted regular patrols to identify and address potential safety hazards.
- Assisted in emergency response drills, enhancing preparedness for various situations.
- Collaborated with school administration to develop safety protocols and procedures.
- Engaged with students to foster a positive school environment and deter misconduct.
School Security Officer
Algiers Charter Schools Association
03.2023 - 04.2024
- Provided support during school events, ensuring adherence to safety regulations.
- Reported incidents promptly, maintaining accurate records for future reference.
- Responded promptly to reported concerns or incidents, addressing issues effectively and efficiently.
- Assisted administration in developing emergency response plans for various scenarios.
- Provided support during emergency situations, ensuring the well-being of students and staff members.
Librarian
Blue Cliff College
07.2022 - 10.2022
- Assisted students in locating and utilizing library resources effectively.
- Developed engaging displays to promote library programs and services.
- Supported staff with cataloging and shelving activities to optimize workflow
- Managed circulation desk operations, including checking in and out materials.
- Maintained the organization of library collections for enhanced accessibility.
Security Officer
Ochsner Medical Center (Baptist Campus)
02.2021 - 07.2022
- Monitored premises to detect and prevent security breaches, ensuring a safe environment for patients and staff.
- Responded effectively to emergency situations, coordinating with law enforcement and medical teams as necessary.
- Conducted regular patrols of facility grounds, identifying potential hazards and implementing corrective measures promptly.
- Managed access control systems, verifying credentials of staff and visitors to maintain secure areas within the campus.
- Collaborated with management to develop strategies for enhancing overall security effectiveness within the facility.
Campus Police Officer
Xavier University of LA
03.2020 - 02.2021
- Engaged with students through outreach initiatives to foster positive relationships between law enforcement and the campus community.
- Enhanced campus safety by conducting regular patrols and monitoring security systems.
- Reduced criminal incidents on campus through proactive policing strategies and diligent surveillance.
- Supported a positive campus atmosphere by engaging with students, faculty, staff, and visitors in a respectful and approachable manner.
- Maintained strong relationships with local law enforcement agencies, ensuring coordinated efforts during emergencies or joint operations.
Police Corporal
Dillard University
07.2016 - 08.2019
- Enforced traffic laws and ensured compliance with safety regulations during patrols.
- Responded to emergency calls and conducted thorough investigations on-site.
- Collaborated with community stakeholders to enhance public safety initiatives.
- Prepared detailed reports documenting incidents, arrests, and evidence collection procedures.
- Provided assistance in training new officers on departmental policies and procedures.
Campus Police Officer
Xavier University of LA
03.2009 - 09.2012
- Enforced campus regulations and policies to maintain a safe environment for students and staff.
- Responded to emergencies, providing swift assistance and coordinating with local law enforcement when necessary.
- Conducted routine patrols of campus facilities, ensuring safety and security of property and individuals.
- Collaborated with campus administration to develop safety programs promoting awareness among the university community.
- Monitored surveillance systems, identifying suspicious activities and responding promptly to potential threats.
Police Officer II/Field Training Officer
New Orleans Police Department
04.1998 - 01.2006
- Enforced local laws and regulations to maintain public safety and order.
- Conducted thorough investigations on criminal activities, gathering evidence for prosecution.
- Collaborated with community organizations to enhance crime prevention strategies.
- Provided training and mentorship to junior officers, fostering professional development.
- Responded rapidly to emergency calls, assessing situations and implementing appropriate actions.
Education
Xavier University of Louisiana
New Orleans, LAAssociate of Science -
Delgado Community College
New Orleans, LASt. Mary's Academy
New Orleans, LA05-1991
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Organizational skills
- Clear communication
Certification
P.O.S.T Certified, State of Louisiana
Timeline
Agent
On Scene Services
01.2025 - Current
School Security Officer
New Orleans Public Schools
07.2024 - 10.2024
School Security Officer
Algiers Charter Schools Association
03.2023 - 04.2024
Librarian
Blue Cliff College
07.2022 - 10.2022
Security Officer
Ochsner Medical Center (Baptist Campus)
02.2021 - 07.2022
Campus Police Officer
Xavier University of LA
03.2020 - 02.2021
Police Corporal
Dillard University
07.2016 - 08.2019
Campus Police Officer
Xavier University of LA
03.2009 - 09.2012
Police Officer II/Field Training Officer
New Orleans Police Department
04.1998 - 01.2006
Xavier University of Louisiana
Associate of Science -
Delgado Community College
St. Mary's Academy
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