Rhesanette Jones-Dyer
Long Beach
Summary
Dynamic customer service professional with extensive experience at Hilton, excelling in high-pressure environments. Proven ability to resolve conflicts and enhance guest satisfaction. Skilled in cash handling and proficient in Microsoft Excel, I consistently deliver exceptional service while effectively managing reservations and inquiries. Committed to fostering positive client relationships and driving business success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton
Long Beach
01.2023 - Current
- Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing.
- Recognized for ability to handle and resolve confrontational guest situations.
- Provided excellent customer service, tourism information and completed end of shift reports.
Clerk
UNITED STATES POSTAL SERVICE (USPS - Full Time)
Torrance
12.2021 - 12.2022
- Provided excellent customer service
- Assisted customers with shipping needs
- Assisted customers with cash and credit transactions
Customer Service Representative
24-7 Intouch
Las Vegas
09.2019 - 12.2020
- Assisted customers with a warm and professional attitude
- Processed exchanges, orders, refunds and customer transactions
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Managed customer accounts
- Wrote call center scripts
Server/Waiter
Arcade City Food and Fun
Las Vegas
05.2019 - 09.2019
- Greet Guests
- Offer drink and food specials
- Take order in timely and accurate manner
- Cash and credit transaction
Research Associate
Precision Opinion
Las Vegas
04.2018 - 05.2019
- High volume inbound call center, assists respondents with completing surveys and input information accurately in a timely matter.
- High volume inbound call center
Server
Bubba Gump Shrimp CO
Las Vegas
05.2015 - 02.2016
- Presented menus to patrons, answered questions about menu items, and made recommendations
- Informed customers of daily specials
- Wrote patrons food orders and entered orders into computers for transmittal to kitchen staff
- Served food or beverages to patrons, and prepared or served specialty dishes at table as required
- Collected payments from customers
- Removed dishes and glasses from tables for cleaning
- Prepared checks that itemized and totaled meal costs and sales taxes
Caregiver
self employed
Long Beach
03.2013 - 05.2015
- Monitor and aid patient's overall health and personal care
- Plan and prepare meals, shop and accompany to/ from doctor appointments
- Maintain clean living facilities and light laundry duties
- Track and administer oral medications per doctor's orders
- Plan, prepare, and serve meals to patient according to prescribed diet
- Properly changed wound dressing to prevent infection
- Performed various duties, obtained household supplies and run errands
Reservation Agent
Caesars Entertainment, Inc
Las Vegas
10.2012 - 02.2013
- Provided excellent customer service in a high-volume inbound call center
- Gave detailed information of property and room benefits to guests
- Cross-sold to different properties to best accommodate guests
- Excelled in upselling special promotion packages
Server
Chili's Bar & Grill
Carson
10.2010 - 02.2012
- Presented menus to patrons, answered questions about menu items, and made recommendations
- Informed customers of daily specials
- Wrote patrons food orders and entered orders into computers for transmittal to kitchen staff
- Served food or beverages to patrons, and prepared or served specialty dishes at table as required
- Collected payments from customers
- Removed dishes and glasses from tables for cleaning
- Prepared checks that itemized and totaled meal costs and sales taxes
Receptionist
Property Management Personal, Inc
Los Angeles
07.2007 - 10.2010
- Assisted customers by telephone and face-to-face
- Responsible for paperwork and maintaining office files
- Ordered supplies, prepared for meetings and other duties as assigned
- Transmitted information or documents to customer, using computer and mail
- Screened and forwarded calls, providing information, taking messages and scheduling appointments
- Greeted visitors, determined purpose of visit, and directed or escorted them to specific destinations
Education
High school or equivalent - General Education
Long Beach City College
Long Beach, CASkills
- Receptionist
- Typing
- Alpha/Numeric
- Cash Handling
- Computer Literate
- Microsoft Excel
- Microsoft Word
- LMS
- Data Entry
- 10-Key
- Customer Service
- Filing
- Front Desk Reception
- Multi-line Phones
- Booking Reservations
- Documenting/Recording Information
- Order Taking
- Time Management
- Problem Solving
- Call Center
- Customer Support
- Customer Care
- Live Chat
- Property Management
- Upselling
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Administrative assistant/receptionist, Proficient, 07/22
- Customer service, Proficient, 09/21
- Call center customer service, Proficient, 12/22
- Customer focus & orientation, Proficient, 09/21
- Sales skills, Proficient, 01/23
Affiliations
- volunteer
- pickleball
- hiking
- skating
- cyclying
- reading
- netflix and chill
- dog walking
Timeline
Front Desk Agent
Hilton
01.2023 - Current
Clerk
UNITED STATES POSTAL SERVICE (USPS - Full Time)
12.2021 - 12.2022
Customer Service Representative
24-7 Intouch
09.2019 - 12.2020
Server/Waiter
Arcade City Food and Fun
05.2019 - 09.2019
Research Associate
Precision Opinion
04.2018 - 05.2019
Server
Bubba Gump Shrimp CO
05.2015 - 02.2016
Caregiver
self employed
03.2013 - 05.2015
Reservation Agent
Caesars Entertainment, Inc
10.2012 - 02.2013
Server
Chili's Bar & Grill
10.2010 - 02.2012
Receptionist
Property Management Personal, Inc
07.2007 - 10.2010
High school or equivalent - General Education
Long Beach City College