Rhett Davis
Hesperia,CA
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
16
16
years of professional experience
Work History
Senior Collector II
Bank Of America
12.2007 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Identified and contacted customers with overdue accounts to address payment status.
- Documented customer payment interactions and account statuses for future reference.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Collaborated with other departments to verify customer compliance with payment plans.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Worked with customer to create debt repayment plan based on current financial condition.
- Researched billing errors and discrepancies to initiate corrective action.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
Business
Skills
- Analytical and Critical Thinking
- Payment Analysis
- Ledger Management
- Collections Best Practices
- Customer Advising and Referral
- Past Due Procedures
- Monthly Reconciliations
- Sage 50 Accounting Software
- Reading Comprehension
- Administration and Management
- Persuasion Strategies
- Educating Consumers
- Negotiation
- Calming Strategies
- Collection Calls
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Collector II - Bank Of America
12.2007 - Current
Orange Coast College - , Business