Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhett Greer

Plano,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and safety analysis to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Duty Manager

JSX
04.2021 - 03.2024
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Streamlined check-in processes, resulting in reduced wait times and increased guest satisfaction scores.
  • Developed and implemented new procedures and policies to improve operational productivity.
  • Established team priorities, maintained schedules and monitored performance.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Collaborated with other department managers to develop strategies for improving overall operations and guest experiences.
  • Trained employees in essential job functions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Management the operation of 70+ crewmembers on a daily basis including Customer Service, Ramp, Valet, and Aircraft Cleaning.
  • Day to day handling of Ground Service Equipment to ensure working order and ensuring efficient resources to streamline the operation for the team members.

Sales Associate

Bath & Body Works
08.2019 - 12.2022
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed efficient cash register operations.

Keyholder

Salt Life
08.2020 - 04.2021
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Oversaw team of 10 employees.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Created employee schedules to align coverage with forecasted demands.

Education

No Degree - Aeronautical Sciences

Embry Riddle Aeronautical University
Daytona Beach, FL

Skills

  • Task Delegation
  • Employee Development
  • Navitare
  • Customer Service Management
  • Project Management
  • Administrative Oversight
  • Team Leadership
  • Hiring and Training
  • Work Planning and Organization
  • Relationship Building
  • Staff Discipline
  • Operations Management

Timeline

Duty Manager

JSX
04.2021 - 03.2024

Keyholder

Salt Life
08.2020 - 04.2021

Sales Associate

Bath & Body Works
08.2019 - 12.2022

No Degree - Aeronautical Sciences

Embry Riddle Aeronautical University

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Rhett Greer