Rhett Nelson
Moab
Summary
Accomplished Lead Gas Operations Technician with extensive experience at Enbridge Gas, adept at implementing best practices and resolving customer issues. Proven ability to train staff and ensure safety, leveraging strong team communication skills and industry knowledge.
Overview
28
28
years of professional experience
Work History
Lead Gas Operations Technician
Enbridge Gas
Moab
06.2025 - Current
- Operated and maintained gas distribution system to ensure safe operations.
- Implemented best practices for efficient operations.
- Trained new staff on safety protocols and operational procedures effectively
- Resolved customer service issues promptly, enhancing customer satisfaction and ensuring safety.
- Provided in-home emergency service and construction support, enhancing customer satisfaction and operational efficiency.
- Coordinated with contractors on ongoing projects, safeguarding system integrity and operational continuity.
- Ensured adherence to organizational policies, procedures, and standards to maintain operational
- Maintains up-to-date knowledge of company policies, procedures and standard practices.
- Supported team and company projects.
Gas Operations Specialist
Dominion Energy
09.2016 - 06.2025
- Resolved customer service issues promptly, enhancing customer satisfaction and ensuring safety.
- Provided in-home emergency service and construction support, enhancing customer satisfaction and operational efficiency.
- Coordinated with contractors on ongoing projects, safeguarding system integrity and operational continuity.
- Ensured adherence to organizational policies, procedures, and standards to maintain operational integrity.
- Delivered training to new staff on operating procedures and offered continuous assistance.
- Maintains up-to-date knowledge of company policies, procedures and standard practices.
- Assists with team and company projects as needed.
Operations
Questar Gas
01.2001 - 01.2016
- Resolved customer service issues in a timely manner, ensured customer satisfaction and safety.
- Ensured compliance with organizational policies, procedures and standards.
- Supported new staff by training them on proper operating procedures and offering continuous assistance.
- Assisted with team and company projects as needed.
- Maintained up-to-date knowledge of company policies, procedures and standard practices.
- Day to day in home service emergency calls, new construction, service line locating and collections.
Meter reader, construction and Service Tech
Utah Gas Service Company
01.1998 - 01.2001
Education
High School graduate -
Grand County High School
01-1996
Skills
- Knowledge of the gas industry
- Knowledge and use of company equipment
- Safety compliance
- Staying current on company standards and qualifications
- Training and coaching
- Team collaboration
- Team communication skills
Projects
Moab-Monticello Replacement Project, Consisted of supervising and training new employees on appliance, operation, adjustments and proper installation. Daily customer service interaction and problem solving customer appliance safety issues.
Timeline
Lead Gas Operations Technician
Enbridge Gas
06.2025 - Current
Gas Operations Specialist
Dominion Energy
09.2016 - 06.2025
Operations
Questar Gas
01.2001 - 01.2016
Meter reader, construction and Service Tech
Utah Gas Service Company
01.1998 - 01.2001
High School graduate -
Grand County High School