Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhett Sterling

San Antonio,TX

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

5
5
years of professional experience

Work History

Certified Pharmacy Technician

CVS Pharmacy
08.2019 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Coordinated verification and filling of more than 450 daily prescriptions in high-volume retail pharmacy environment.

Chick-fil-A Shift Manager

Chick-fil-A
08.2018 - 06.2021
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Education

High School Diploma -

Sandra Day O'Connor High School
Helotes, TX
06.2021

Bachelor of Science - Biology

The University of Texas At San Antonio
San Antonio, TX

Skills

  • Familiar with word, excel, outlook
  • Deep understanding of working with insurance companies to identify and resolve various different issues
  • Certified Pharmacy Technician
  • CPR Certified
  • Proficient in Spanish
  • Immunization Certified
  • Patient Confidentiality, HIPPA and FDA compliance
  • Customer Service and Hospitality

Timeline

Certified Pharmacy Technician

CVS Pharmacy
08.2019 - Current

Chick-fil-A Shift Manager

Chick-fil-A
08.2018 - 06.2021

High School Diploma -

Sandra Day O'Connor High School

Bachelor of Science - Biology

The University of Texas At San Antonio

Similar Profiles

CREATE PROFILE
Rhett Sterling