Summary
Overview
Work History
Education
Skills
Timeline
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Rhetta Willis

Terre Haute,IN

Summary

Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Front Desk Clerk

Econo Lodge (Sycamore Hospitality)
10.2020 - 07.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained transaction security by verifying payment cards against identification.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Stored guest valuables in safe and individual boxes for security.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

Customer Service Associate

Walmart
07.2018 - 10.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Solved problems with products and services by providing customers with technical support.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Increased revenue by cross-selling and upselling products and services.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Laundry Assistant

Red Roof Inn Hotel
02.2017 - 07.2018
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Examined dried clothes to identify stains, tears and issues.
  • Collected soiled linens and clothing and pretreated stains.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Received and counted clothing items to provide fees and date of pick up for customers.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
  • Used irons and iron boards to press clothing, folding and organizing garments.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.
  • Used hydraulic and steam devices to remove wrinkles from garments.
  • Assisted with unloading and loading customer laundry items.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Cleaned machine filters and lubricated equipment.
  • Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
  • Observed and adjusted machine cycle times, achieving quality results.
  • Supported fellow staff members with delivery and pickup of customer orders.
  • Tested machines and made minor adjustments, keeping equipment functional.
  • Monitored customer laundry loads to reach proper wash cycle times.
  • Supported accurate records by recording laundry and dry-cleaning processes and transactions.
  • Helped customers with choosing appropriate cleaning cycles and techniques.

Education

High School Diploma -

Booker T Washington High School
Terre Haute, IN
11.2019

Skills

  • ASI Front Desk
  • Creative Solutions
  • Social Perceptiveness
  • Dynamic Communication Skills
  • Message Delivery
  • Corrective Actions
  • Account Balancing
  • Safety Protocols
  • Data Input Software
  • Listening Skills
  • Complaint Resolution
  • Problem-Solving Skills

Timeline

Front Desk Clerk

Econo Lodge (Sycamore Hospitality)
10.2020 - 07.2023

Customer Service Associate

Walmart
07.2018 - 10.2020

Laundry Assistant

Red Roof Inn Hotel
02.2017 - 07.2018

High School Diploma -

Booker T Washington High School

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Rhetta Willis