Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Rhina Taveras

551-227-5241
Bayonne,NJ

Summary

I have strong customer service skills, with experience answering calls, resolving issues, and supporting daily operations. I'm organized, dependable, and experienced with managing files, electronic records, and insurance paperwork in a medical office setting. As a dispatcher, I managed bookkeeping, as well as knowledge, of Trapeze software for basic scheduling, dispatching, and trip planning in transit services. I work well independently, with a team, and in fast-paced environments. I stay motivated and focused, always aiming to keep things running efficiently.

Overview

18
18
years of professional experience

Work History

Medical Receptionist

Englewood Health
12.2022 - Current
  • Checked patients in and out for appointments and collected co-payments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Transportation Dispatcher

Deliveright
10.2017 - 12.2022
  • Handled incoming calls and emails from customers regarding issues with deliveries
  • Checked that each scheduled route was appropriately covered by delivery drivers
  • Worked closely with customers to effectively resolve issues and complaints
  • Responded to over 50 daily caller requests with information about assistance and timeframes
  • Oversaw loading and unloading of company vehicles.
  • Implemented workflow enhancements that streamlined communication between drivers, warehouse, and customers.
  • Showcased versatility as a performer by mastering multiple styles of aerial arts, including silks, trapeze, and lyra.

Medical Assistant

Riverside Medical Group
06.2014 - 09.2017
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Prepared initial patient charts for admission.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Front End Manager

Food Basie
02.2007 - 06.2014
  • Maintained strong customer relations and effective customer service standards
  • Codified office structures and processes to promote teamwork and performance
  • Oversaw cashier operations, bookkeeping and security.
  • Prepared weekly employee work schedules for team members.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

Education

Associate of Science - Criminal Justice

Hudson County Community College
Jersey City, NJ
03.2022

Skills

  • Customer Request Management
  • Call Center Software
  • Administrative Support
  • Billing Codes
  • Complex Problem-Solving
  • Project Tracking
  • Accounts Payable and Accounts Receivable
  • Referral Verification
  • Organization and time management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Medical Receptionist

Englewood Health
12.2022 - Current

Transportation Dispatcher

Deliveright
10.2017 - 12.2022

Medical Assistant

Riverside Medical Group
06.2014 - 09.2017

Front End Manager

Food Basie
02.2007 - 06.2014

Associate of Science - Criminal Justice

Hudson County Community College
Rhina Taveras551-227-5241