Rhia Osbourne
Upper Saddle River,NJ
Summary
Dynamic professional with a proven track , adept in critical thinking and professional telephone etiquette. Excelled in managing real estate transactions and office operations, significantly enhancing client satisfaction and operational efficiency. Skilled in administrative support and fostering strong interpersonal relationships, ensuring seamless processes and positive outcomes.
Overview
15
15
years of professional experience
Work History
Realtor Associate
Remax Signature
10.2020 - Current
- Advertised client properties through websites, social media, and real estate guides.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Negotiated, facilitated, and managed real estate transactions.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Presented purchase offers to sellers for consideration.
- Advised clients on market conditions and property value for informed decision-making.
- Prepared and presented contracts and other legal documents to clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Office Manager
Center For Infectious Diseases
12.2009 - 06.2020
- Oversaw office inventory activities by ordering and and stocking exam rooms efficiently.
- Maintained professional demeanor by staying calm when addressing unhappy patients..
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with HIPAA regulations.
- Completed bi-weekly payroll for 8 employees.
- Coordinated office events, seminars and meetings for staff and doctors.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Aided with prescription refill requests.
- Reviewed and sent medical records to other physicians upon request.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping through quickbooks.
- Prepared physician in hospital on-call schedules.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
St. Joseph's Convent
Trinidad And Tobago 01-2000
Skills
- Professional telephone etiquette
- Decision-making
- Critical thinking
- Strong interpersonal skills
- Administrative support
- Strong work ethic
- Attention to detail
- Effective multitasking
- Conflict resolution
Timeline
Realtor Associate
Remax Signature
10.2020 - Current
Office Manager
Center For Infectious Diseases
12.2009 - 06.2020
High School Diploma -
St. Joseph's Convent
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