Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhian Chavarria

Cartersville,GA

Summary

Experienced in customer service with the skills to effectively address and resolve customer issues. Strong focus on team collaboration for positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving abilities.

Overview

13
13
years of professional experience

Work History

Member Solutions Representative

Credit Union Of Georgia
06.2024 - Current
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Identified opportunities for cross-selling bank products, contributing to business growth.
  • Educated customers on online banking features, promoting digital adoption and convenience.

Member Solutions Representative

Credit Union Of Georgia
03.2023 - 06.2024
  • Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
  • Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
  • Resolved customer complaints, restoring confidence in bank services and retaining valuable clients.
  • Coordinated with other departments to address and solve complex customer issues.
  • Handled high volume in the branch while maintaining professionalism and accuracy while opening new member accounts or taking credit card applications.

Teller

Credit Union Of Georgia
04.2022 - 03.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.

Teller

First Volunteer Bank (now Builtwell Bank)
05.2021 - 04.2022
  • Process daily client transactions, including deposits, withdrawals, money transfers and selling cashiers checks
  • Assist clients with various questions and concerns related to their account
  • Protect the security of clients account numbers and personal information
  • Have conversations with clients about opening new accounts with our bank and loan conversations with existing clients
  • Accurately maintain records of each transaction and ensure all documentation and paperwork is in place and within compliance
  • Balance a cash drawer daily and ensure accuracy with each transaction
  • Balanced the vault at the end of each day to ensure accuracy.

Patient Service Representative

Quantum Health
04.2020 - 04.2021
  • Protect the security of medical records to ensure that confidentiality is maintained
  • Build prior authorizations with providers for upcoming patient procedures
  • Quote insurance benefits to insured members and providers
  • Explain how claims process and send to review if needed
  • Complete phone calls in a friendly, polite but timely matter

Administrative Assistant

LAZ
07.2019 - 03.2020
  • Prepare daily, weekly, monthly, and annual reports as required
  • Answer telephone calls promptly and provide excellent customer service for clients, customers, employees, applicants, and managers
  • Responsible for the overall organization of the operations office including ensuring supplies and kitchen are stocked
  • Created and managed monthly parking accounts
  • Maintained cleanliness through parking garage and ensured all equipment was functioning properly

Shift Supervisor

Starbucks
02.2014 - 11.2019
  • Perform various financial activities such as cash handling, deposit preparation, and tip distribution
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
  • Clean or sanitize work areas, utensils, or equipment
  • Resolve customer complaints regarding food service
  • Order, receive, or stock supplies or retail products
  • Create signs to advertise store product or events
  • Wrap, label, or date food items for sale

Server

O'Charleys
06.2012 - 04.2014
  • Take orders from patrons for food or beverages
  • Present Menus to patrons and answer questions about menu items, making recommendations upon request
  • Clean tables or counters after patrons have finished dining
  • Roll Silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
  • Assist Host or Hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests

Education

Some College (No Degree) - Dental Hygiene

Georgia Highlands College
Cartersville, GA

High School Diploma -

Walton High School
Marietta, GA

Skills

  • Customer service
  • Relationship building
  • Call center experience
  • Team collaboration
  • Microsoft Word
  • Microsoft Teams
  • Jack Henry Software
  • Money handling

Timeline

Member Solutions Representative

Credit Union Of Georgia
06.2024 - Current

Member Solutions Representative

Credit Union Of Georgia
03.2023 - 06.2024

Teller

Credit Union Of Georgia
04.2022 - 03.2023

Teller

First Volunteer Bank (now Builtwell Bank)
05.2021 - 04.2022

Patient Service Representative

Quantum Health
04.2020 - 04.2021

Administrative Assistant

LAZ
07.2019 - 03.2020

Shift Supervisor

Starbucks
02.2014 - 11.2019

Server

O'Charleys
06.2012 - 04.2014

Some College (No Degree) - Dental Hygiene

Georgia Highlands College

High School Diploma -

Walton High School

Similar Profiles

CREATE PROFILE
Rhian Chavarria