Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhian London

Sussex

Summary

Compassionate Direct Support Professional, known for productivity and efficient task completion. Skilled in behavior management and personal care assistance. Experienced in taking care of individuals with disabilities, specifically on an overnight basis.

Results-driven claims adjuster with a proven track record in claim management. Successfully handled a high volume of claims, including complex and technical cases exceeding $200,000. Adept at inspecting damages, writing accurate estimates, and interpreting policy coverage for both property and auto damages. Highly skilled in utilizing industry-leading software, such as Xactimate, Xactanalysis, and Mitchell, to provide precise and comprehensive claim estimation solutions.

Overview

5
5
years of professional experience

Work History

Property Field Adjuster

Liberty Mutual
Middletown
12.2024 - Current
  • Analyzed estimates of repair costs prepared by contractors or homeowners.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Investigated policyholder's claims to determine coverage and liability under the insurance policy.
  • Detailed coverage, liability and reasons for denial of claims to policyholders, attorneys, and third-party providers.

Direct Support Professional

SCARC
Newton
09.2024 - 02.2025
  • Assisted clients with maintaining good personal hygiene.
  • Tracked and reported clients' progress based on observations and conversations.
  • Followed care plan and directions to administer medications.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients get in and out of beds and wheelchairs.

Managed Repair Representative

Progressive
04.2024 - 12.2024
  • Inspects damaged vehicles after an accident and determines the reparability of the vehicle by writing an estimate for the repairs.
  • Determines if the vehicle is a total loss and appraises the vehicle based on its condition.
  • Provides world class customer service through showing empathy and compassion for customers during the repair process of their vehicle.
  • Collaborated with other departments such as underwriting, and legal teams to ensure seamless coordination during the entire repair process.
  • Contributed to company growth by consistently meeting or exceeding performance targets for completed repairs and customer satisfaction ratings.

Service Advisor

Tri-county Lexus
12.2023 - 04.2024
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs
  • Provides excellent customer experience resulting in satisfied and repeat customer as well as strong CSI
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Outside Property Claim Professional

Travelers
09.2019 - 12.2023
  • Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
  • Writes estimates for various types of property damage using Xactimate and Xactanalysis
  • Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
  • Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records
  • Enhanced customer satisfaction by explaining coverage of loss, assisted policyholder with itemization of damages, facilitated emergency repairs and additional living arrangements
  • Nominated several times throughout my tenure for the In-sync award for delivering outstanding customer service

Education

Associate of Arts - Liberal Arts

Essex County College
Newark, NJ
09.2017

Skills

  • Proficient in Xactimate & Xactanalysis Software
  • Proficient in Mitchell estimating software
  • Proficient in CDK Software
  • Proficient in MS office suite programs including MS Excel, PowerPoint, and Word
  • Ladder Certified
  • Personal care assistance
  • Medication administration
  • Crisis intervention
  • Emergency response
  • Behavioral support

Timeline

Property Field Adjuster

Liberty Mutual
12.2024 - Current

Direct Support Professional

SCARC
09.2024 - 02.2025

Managed Repair Representative

Progressive
04.2024 - 12.2024

Service Advisor

Tri-county Lexus
12.2023 - 04.2024

Outside Property Claim Professional

Travelers
09.2019 - 12.2023

Associate of Arts - Liberal Arts

Essex County College

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Rhian London