Rhian Merris

• Supported USDOT Federal Motor Carrier Safety Association until transition to OST Server Team and Active Directory Team. Extensive additional experience with AWS, Linux and Windows servers, also work with Azure, WhatsUpGold and other monitoring, certificate generation, overall troubleshooting supporting OST Operations as well as assisting with support of Modes, especially FMCSA.
• Recent activities include increasing AD experience with multiple domains and AltSecurityIdenties, PKI certificate creation and modification, and general administrative support of servers across the DOT Enterprise.

• Supported USDOT Federal Motor Carrier Safety Association (FMCSA) National Applications and Technology Solution Services (NATSS) Program AWS cloud operations as lead for operations team networking and security as well as deputy operations manager. Planned, designed, and evaluated various components of the network. Configured, installed, and troubleshot networking equipment.
• Provided specifications for network architecture, evaluated and recommended new technologies to enhance current capabilities, and performed needs assessments. Monitored, installed, modified, tested, and serviced network equipment. Maintained security groups and overall network profile, identify, and close security risk areas/vulnerabilities; acted as liaison for Operations team to any security-related groups and functions.
• Supported all other operations activities, delivered Linux and Windows server support, managed AWS operations, and oversaw operations network team activities.
• Lead on end-to-end environment security. Ensure protection of information and information systems from unauthorized access, use, disclosure, disruption, modification, browsing, recording, and destruction.

• Delivered 15 years of internal support and customer service using creativity and broad/deep knowledge base to support wide range of systems. Primary network operations and email responsibility for Oak Ridge Corporate Center for more than 8 years.
• Supported USDOT FMCSA NATSS Program transition from physical servers to AWS cloud services, particularly with security and network administration.

• Worked in Server and Network support in the Southeast region, primarily for the local Oak Ridge Campus Area Network and related services as well as Datacenter Manager for the Somerset location. Liaison supporting Corporate Email services for local issues, and managed local second and higher-level outlook, and blackberry support issues for all sites.
• Performed systems administration and ongoing day-to-day operations of Oak Ridge Campus local area network, Windows 2000, 2003, 2008, and Linux servers, including virtual servers in Vsphere 4 environment, maximizing uptime and maintaining a high level of responsiveness to local network service requests.
• Worked with other ITS teams to improve process and overall level of service.
• Teamed with Corporate ITS and Corporate Email services and contributed to consolidating ITS support in Common Operating Environment (COE) in the SE region and on the SE region server team. Contributed to corporate ITS ability to support line operations in network, security, email, and general IT. Supported a government contract on Oak Ridge including primary network support in Vsphere environment, including multiple vSphere environments. Supported VMware environments both for ITS servers, including the Oak Ridge hosting environment, and this contract.

• Operated Server and Network support primarily for the local Oak Ridge Campus Area Network and related services as well as ITS network support for the Somerset location.
• Department liaison, supporting Corporate Email services for local issues; handled all local second and higher-level outlook, and blackberry support issues for all sites.
• As a member of the Oak Ridge Campus Area Network team, performed systems administration and ongoing day-to-day operations of local area network and Windows 2000, 2003, and some Linux servers, maximizing uptime and maintaining a high level of responsiveness to local network service requests, as well as working with other ITS teams to improve process and overall level of service.
• Worked with Corporate ITS and Corporate Email services and contribute to efforts to consolidate ITS support in Common Operating Environment (COE) in the SE region.
• Delivered second-level troubleshooting and support for networking problems and PC hardware and software issues as primary network point of contact for a pharmaceutical contract, supporting network connectivity issues between the two companies.
• Contributed to corporate ITS ability to support line operations in network, security, email, and general IT in contracts such as the Department of Education.

• Primary Exchange administrator for three exchange sites, and worked with corporate Email Services in part to transition them to corporate management and upgrade to Exchange 2003.
• As Exchange Administrator, conducted maintenance and upkeep of four exchange servers, worked with corporate email services for email backbone, virus, and interoperability issues, and handled all second and higher-level exchange, outlook, and blackberry support issues for all sites.
• Member of the Oak Ridge Campus Area Network team, with systems administration responsibility and ongoing day-to-day operations of local area network and Windows 2000, 2003, and legacy Windows NT 4.0.

• Primary Exchange administrator for two exchange sites. Performed maintenance and upkeep of two exchange servers, worked with corporate email services for email backbone, virus, and interoperability issues, and all second and higher-level exchange, outlook, and blackberry support issues for all sites.
• Member of the Oak Ridge Campus Area Network team, including primary email responsibility for Oak Ridge Corporate Center, systems administration, and ongoing day-to-day operations of local area network, and Windows 2000, 2003, and legacy Windows NT 4.0 servers, maximizing uptime and maintaining a high level of responsiveness to local network service requests.
• Worked with other ITS teams to improve process and overall level of service.
• Managed Network Operations, second-level troubleshooting and support for networking problems and other PC hardware and software issues, and as primary network point of contact for a pharmaceutical contract, supporting network connectivity issues between the two companies.

• Performed systems administration of a Novell NetWare 4.10 network, Microsoft Mail e-mail system and SMTP gateway, QuickMail server and system, and an Ascend Dial-Up Server.
• Installed, supported, and maintained hardware and software infrastructure according to best practices, including routers, aggregators, switches, controllers, and firewalls.
• Conducted network security design and integration. Monitored network usage, anticipated problems and delivered corrective solutions.
• Delivered second-level troubleshooting and support for networking problems and other PC hardware and software issues.

U.S. Government Public Trust Clearance