Rhian Shelley
Denver
Summary
Compassionate and detail-oriented professional with over six years of experience in healthcare administration and customer service, including remote roles with leading companies. Skilled in patient support, data management, and project coordination, with a proven ability to provide exceptional virtual customer care. Adept at using technology and CRM systems to streamline processes, resolve complex issues, and maintain high client satisfaction. Highly organized, self-motivated, and adaptable—well-suited for work-from-home environments that require efficiency, professionalism, and strong communication.
Overview
9
9
years of professional experience
Work History
Freelance Administrative Support
Janai's Solutions LLC
10.2023 - Current
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
- Contributed to a positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within the office setting.
- Prepared professional presentations for executive-level meetings using advanced PowerPoint skills.
- Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt customer service.
- Assist clients with administrative tasks, including scheduling, email management, data entry, and document preparation.
- Utilize project management tools to track tasks and deadlines.
- Conduct research and report generation to support informed decision-making.
Home Childcare Provider
Self Employed Services
06.2024 - 04.2025
- Manage daily schedules, meal preparation, and household upkeep to ensure an organized environment.
- Develop and implement age-appropriate activities to encourage learning and personal development.
- Built strong relationships with parents through effective communication about their child''s progress and needs.
- Maintained clean and organized living and play areas to promote child health and safety.
Operations Manager
BB Solutions LLC
05.2021 - 12.2023
- Developed and initiated projects, managed costs, and monitored performance.
- Set and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among staff and leadership to reduce miscommunications and missed deadlines.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Administrative Assistant
Alternative Choice Home Care Nursing
04.2016 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coached new employees on administrative procedures and company policies.
- Executed a record filing system to improve document organization and management.
Education
High School Diploma -
Colorado Connections Academy
Denver, CO05-2017
No Degree - Certified Nursing Assistant
South Denver School of Nursing
Denver, CO04-2020
Associate of Science - Radiologic Tech
Community College of Aurora
Aurora, CO05-2028
Skills
- Problem Solving
- Attention to Detail
- Adaptability & Flexibility
- Mechanical Aptitude
- Entry Level Diagnostics Training
- File organization
- Office administration
- Project Management: Project Development, Timely Project Completion, Bid Reviewing
- Administrative & Data: Data Entry, Administrative Management, Document & File Management, CRM Software (Salesforce, Zendesk)
- Customer Service: Email Support, LiveChat Support, Call Documentation, Order & Refund Processing
Technical: Microsoft Office, Technical Presentations, Ease with Computers and Technology
Timeline
Home Childcare Provider
Self Employed Services
06.2024 - 04.2025
Freelance Administrative Support
Janai's Solutions LLC
10.2023 - Current
Operations Manager
BB Solutions LLC
05.2021 - 12.2023
Administrative Assistant
Alternative Choice Home Care Nursing
04.2016 - 01.2022
High School Diploma -
Colorado Connections Academy
No Degree - Certified Nursing Assistant
South Denver School of Nursing
Associate of Science - Radiologic Tech
Community College of Aurora
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