Rhiana Lamar
Greenville,NC
Summary
Dynamic and dedicated professional with experience at Chick-fil-A, excelling in customer engagement and order management. Proven ability to maintain high sanitation standards while training new team members. Strong problem-solving skills and attention to detail ensure exceptional service and compliance with health codes, contributing to a positive dining experience.
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
2
2
years of professional experience
Work History
Crew Member
Chick-fil-A
01.2025 - 08.2025
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
- Completed milkshakes and ice cream desserts for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Crew Member
Defy Gravity Trampoline Park
12.2023 - 01.2025
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Planned parties according to customer specifications.
- Took information about guests' party size, led to seating.
Host/Server
Village Deli and Grill
09.2023 - 11.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Associate of Science - Nursing
Pitt Community College
Greenville, NC05-2031
High School Diploma -
Knightdale High School
Knightdale, NC05-2025
Skills
- Cooking
- Order management
- Ordering procedures
- Recipe adherence
- Cleaning and sanitizing
- Problem-solving
- Flexible schedule
- Plate presentation
- Verbal and written communication
- Time management
- Product knowledge
- Complex Problem-solving
- Point of sale operation
- Integrity and honesty
- Sanitation protocols
- Attention to detail
- Task prioritization
- Safe food handling
- Customer engagement
- Drive-thru operations
- Menu memorization
- Safety
- Supplies monitoring and restocking
- Health code compliance
Languages
English
Full Professional
Timeline
Crew Member
Chick-fil-A
01.2025 - 08.2025
Crew Member
Defy Gravity Trampoline Park
12.2023 - 01.2025
Host/Server
Village Deli and Grill
09.2023 - 11.2024
Associate of Science - Nursing
Pitt Community College
High School Diploma -
Knightdale High School