Rhianan Czupryna
Chicopee,MA
Summary
Dynamic leader with proven expertise in sales and customer service honed at TVI and Hartsprings Foundation. Excelled in driving sales growth through strategic planning and team leadership, achieving notable revenue increases. Skilled in customer engagement and complaint resolution, fostering loyalty and repeat business. Demonstrates exceptional management and mentoring abilities, enhancing team performance and efficiency.
Overview
11
11
years of professional experience
Work History
Retail Sales Manager
TVI
09.2017 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Phone Representative
Hartsprings Foundation
03.2014 - 09.2017
- Improved customer satisfaction by providing timely and accurate information on products and services.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
- Provided feedback on call scripts, leading to more efficient communication methods with customers.
- Participated in training programs, applying new knowledge to enhance skills and job performance.
- Exceeded sales targets consistently through persuasive communication and effective product presentation.
- Managed multiple phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
- Supported promotional campaigns effectively by informing customers about special offers during calls.
- Built strong rapport with customers, establishing trust and fostering loyalty to the brand.
Education
High School Diploma -
Monson High School
Monson, Massachusetts06.2004
Skills
- Customer service
- Retail operations
- Sales expertise
- Driven work ethic
- Management
- Decision-making
- Customer engagement
- Cash handling
- Store opening and closing
- Critical thinking
- Team supervision
- Delegating work
- Training and mentoring
- Sales team leadership
- Sales forecasting
- Strategic planning
- Product merchandising
- Visual merchandising
- Promotions and specials
- Staff development
- Staff scheduling
- Coaching and mentoring
- Staff oversight
- Brand awareness
- Product demonstrations
- Scheduling employees
- Sales metrics analysis
- Sales coaching
- Team building
- Cycle count audits
- Floor oversight
- Team recruitment
- Time management
- Staff training and development
- Sales process
- Sales tracking
- Customer complaint resolution
Timeline
Retail Sales Manager
TVI
09.2017 - Current
Phone Representative
Hartsprings Foundation
03.2014 - 09.2017
High School Diploma -
Monson High School
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