Rhianha Salazar
29837 County Road 725 Los Fresnos,TX
Summary
Currently serving as Assistant Director of Enrollment for Texas State Technical College
Experienced in Human Resources, Recruitment and and Training, Conflict Management, Budget P&L Management, Strategic Planning, Incremental Profit Opportunity goal setting and execution, Organization Hospitality and Customer Service, and Overall Operations Management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Director of Enrollment
Texas State Technical College
06.2022 - Current
- Provides day to day supervision of the Enrollment Center staff and ensures that standardized processes are being followed and that accurate work is being performed.
- Will be responsible for setting and monitoring performance metrics for all staff members in coordination with the Executive Director.
- Coordinate and monitor staff development and appropriate training, including professional development, compliance, and college mandatory training for the Enrollment Center.
- Participates in the development and implementation of policy and procedures system wide to ensure compliance with internal and external agencies.
- Communicate to applicants and students in a clear and concise manner, update comments and document all conversations in the appropriate area using assigned customer relationship management tools.
- Possess a thorough understanding of college policies, procedures, requirements, and effectively communicate them to applicants and students.
- Ensure communication and collaboration throughout the division and college, including external constituents.
- Provides day to day supervision of the Enrollment Center staff and ensures that standardized processes are being followed and that accurate work is being performed.
- Coordinate and monitor staff development and appropriate training, including professional development, compliance, and college mandatory training for the Enrollment Center.
- Participates in the development and implementation of policy and procedures system wide to ensure compliance with internal and external agencies.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
Operations Manager
Chick-Fil-A
06.2013 - Current
- Human Resources Director- Engaging in hiring, retention and conflict management resolutions
- On-site Training Director- Planning, leading and execution of strategic training programs develop to be guardians of the brand and ensure consistent fundamental best practices of the business. Development of certified trainers in the restaurant to maintain daily expectation of customer satisfaction in mind.
- Kitchen Director - Daily management and oversight of all kitchen operations including: Maintaining Food Cost by utilizing inventory reports daily, understanding and identifying opportunity gaps and find innovative ways to have efficient IPO reports, team building by inclusion of celebratory scores or areas of improvement, goal setting with customer experience in mind, priority in food safety and building our team to elite status in safety reports and financial return from suppliers based on expectations of quality in products
- Improved morale and communications by creating employee recognition and rewards practices
- Consistently delivered an exceptional level of service to each customer by listening to concerns and answering questions, proactively identifying and solving complex problems impacting operations management and business direction
- Outside Sales Director - Identify potential guest reachout and solidify current marketing campaigns in order to set future goals for outsides sales numbers
- Labor Management - Schedule employees for restaurant operations, control labor and productivity with metrics and goals
- Accounts Payable/Receivable - Managed the accounting of invoices and eliminated bad debt expenses; prepared month-end, quarterly, and annual reports
- Ensure completion of evaluations for all employee discussions overall performance, attendance and punctuality, and unexpected trials and tribulations
- Key holder - Responsible for all aspects of store operations
Education
MBA -
Wayland Baptist University
San Antonio, TX07.2022
Bachelors of Psychology -
University of Texas At Rio Grande Valley
Brownsville, TX2018
Associates Degree - Social Work
Texas Southmost College
Brownsville, TX2015
Skills
- Creating and implementing training development strategies for new team members in order to focus on key areas of improvement
- Coaching and developing team members and leaders positively and correctively to identify opportunities to maximize growth per member and reach our business goals collectively
- Motivation through leadership presence
- Stewardship of business and people
- Risk Management
- Completion of orientation and evaluations for new hires and existing employees including 30-60-90-Day and annual evaluations
- Schedule employees based on data indicating operational needs for the business, daily/hourly labor control, maximize productivity with metrics and goals- Currently manage a labor force of 80 employees
- Strong communication skills on meeting goals, expectations, and planning ahead for future opportunities
- Responsible for all assets in organization to ensure ability for production and readiness
- Human Resources
Affiliations
- Recipient of the Chick-fil-A Scholarship 2016 and 2018
- 2017 Leadership Panel Guest Speaker on HPO Organizations
- 2016 Dedication Dinner Guest Speaker for Grand Opening of Chick-fil-A of Harlingen/Sunshine Strip
- Dean's List Member 2016 at The University of Texas at Rio Grande Valley
- The University of Texas at Rio Grande Valley Honor Society Member 2015-2016
- Awarded Most Attentive and Courteous at Chick-fil-A of Harlingen 2015
Certification
- CFA Leadership - High Performance Organizations, High Performance Leadership Teams, Customer Service and Hospitality
- ServSafe Certified
- Food Handlers Certified
Timeline
Assistant Director of Enrollment
Texas State Technical College
06.2022 - Current
Operations Manager
Chick-Fil-A
06.2013 - Current
MBA -
Wayland Baptist University
Bachelors of Psychology -
University of Texas At Rio Grande Valley
Associates Degree - Social Work
Texas Southmost College
Similar Profiles
Jesus RamirezJesus Ramirez
Workforce Training and Continuing Education at Texas State Technical CollegeWorkforce Training and Continuing Education at Texas State Technical College
STEPHANIE BASURTOSTEPHANIE BASURTO
Admission Advisor at Texas State Technical CollegeAdmission Advisor at Texas State Technical College
Jacqueline SedberryJacqueline Sedberry
Instructional Technologist I at Texas State Technical CollegeInstructional Technologist I at Texas State Technical College
Abraham OrtizAbraham Ortiz
Enrolllment Coach at Texas State Technical CollegeEnrolllment Coach at Texas State Technical College
Jose GarzaJose Garza
Registered Nurse, CVICU, SICU, CCU at Valley Baptist Medical Center-HarlingenRegistered Nurse, CVICU, SICU, CCU at Valley Baptist Medical Center-Harlingen