Rhianna Adkins
Wilson,NC
Summary
Energetic shift supervisor with almost seven years of customer service experience! Diligent, hardworking, and knowledgeable about deescalating, team building, and being focused on a positive customer service experience. I'm very welcoming to everyone around me, and can connect easily with people to bring out the best of our team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Wilson, NC
02.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Secretary
Flagala Design Build
Panama City Beach
11.2024 - 01.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Delivery Driver
Amazon
Raleigh, NC
07.2024 - 11.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Shift Supervisor
Starbucks
Gainesville, United States
10.2018 - 07.2024
- Created a strong environment to ensure a positive growth in the locations key performance indicators such as, customer service reviews, cleanliness assessments, and daily connections flowing down from shift supervisors to our partners.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Kept accurate and detailed records of personnel progress and productivity.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Free Lance House and Condo Renovator
Self-Employed
Gainesville and St. Augustine
05.2021 - 02.2022
- Painting and Dry Wall repair
- Ripping up carpet, baseboards, and trim
- Building new furniture out of old materials
- Countertop replacement
- Appliance replacement
- Outlet wiring
- Ceiling fan mounting
- Vinyl and laminate floor laying
- Trained to use Gas Framing Nail gun, Circular saw, Miter saw, Jigsaw, Table saw, Chop saw, and Oscillating saw
Customer Service Representative
Publix
Panama City
06.2015 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
AS - Sonography
Gulf Coast State College
Panama City, FLSome college -
Santa Fe college
Gainesville07.2021
Skills
- Fast Learner
- Ability to Work Under Pressure
- Computer Skills
- Customer Service
- Leadership Skills
- Interpersonal Communication Skills
- Analytical Thinking Skills
Certification
ServSafe Certified, United Restaurant Association, 04/01/18, 04/30/23, Certification to assess a person's knowledge on food safety regulation.
Timeline
Shift Supervisor
Starbucks
02.2025 - Current
Secretary
Flagala Design Build
11.2024 - 01.2025
Delivery Driver
Amazon
07.2024 - 11.2024
Free Lance House and Condo Renovator
Self-Employed
05.2021 - 02.2022
Shift Supervisor
Starbucks
10.2018 - 07.2024
Customer Service Representative
Publix
06.2015 - 10.2018
Some college -
Santa Fe college
AS - Sonography
Gulf Coast State College