Rhianna Cecilia K. Gelvin
Inglewood,CA
Summary
A detail-oriented individual with great communication and team collaboration skills, seeking a full-time position that offers professional challenges. Actively follows procedures and protocols to maximize safety and accomplish tasks with minimal direction. Strong oral and written communication skills are needed to effectively convey complex operation details to upper management. Well-organized, dependable, and willing to take on additional responsibilities to meet team goals. An individual with excellent time management and problem-solving skills. Friendly and willing to interact with guests of all ages, and promotes rides and attractions to create enjoyable experiences. Self-motivated professional experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment.
Overview
8
8
years of professional experience
Work History
Mario Kart Ride Operator & Team Lead
Universal Studios Hollywood
08.2023 - Current
- Supervise Mario Kart attraction operations by leading crews during high-traffic periods and ensuring all safety protocols are followed.
- Provide clear direction, assign positions, oversee rotations, and support new team members to maintain smooth operations.
- Operate safety systems, control panels, and ensure safe loading/unloading while keeping an upbeat guest environment.
- Coach team members on communication, guest interaction, and professionalism to strengthen overall team performance.
- Solve operational problems quickly, manage guest concerns, and maintain positivity under pressure.
- Motivate the crew, set expectations, and promote teamwork during peak hours.
- Executed routine checks on safety equipment and reported any maintenance needs promptly.
- Collaborated with team leads to optimize ride efficiency and minimize wait times.
- Assisted in emergency response drills to prepare for potential incidents and ensure safety.
- Supported team morale by recognizing individual contributions and fostering teamwork.
Ride Operator & Team Lead
Knott's Berry Farm
08.2017 - 07.2023
- Led a team of 50+ employees across multiple areas, including Boardwalk, Ghost Town, and Camp Snoopy.
- Supervised ride operations during busy periods to ensure guest safety and enjoyment.
- Conducted pre-ride inspections to verify equipment functionality and safety standards.
- Managed queue lines efficiently to minimize wait times and enhance guest experience.
- Trained new hires, coached developing leads, and assisted with cross-department transitions.
- Set daily goals, provided direction, and ensured operational and safety standards were met.
- Motivated staff, encouraged team culture, and maintained morale.
- Oversaw cross-training to support staffing needs.
Skills
- Team leadership and coaching feedback
- Guest relations
- Time management
- Problem solving
- High-pressure decision-making
- Effective communication
- Clear communication
- Safety protocols
- Guest interaction
- Team supervision
Timeline
Mario Kart Ride Operator & Team Lead
Universal Studios Hollywood
08.2023 - Current
Ride Operator & Team Lead
Knott's Berry Farm
08.2017 - 07.2023