Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhianna Davis

Kansas City

Summary

Dynamic tax professional with extensive experience at the IRS, excelling in tax compliance and financial analysis. Proven ability to resolve complex issues through effective communication and problem-solving skills. Adept at training others and managing accounts, ensuring accuracy and compliance while fostering positive taxpayer relationships. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation and time management. Dedicated to customer loyalty and satisfaction.

Overview

5
5
years of professional experience

Work History

Contact Representative

Internal Revenue Service, IRS
Kansas City
04.2023 - Current
  • Participated in on-the-job and classroom training for administrative and technical assistance to taxpayers.
  • Interpreted basic tax laws and regulations to advise, inform, assess, and collect taxes.
  • Researched specific collection issues by analyzing available information.
  • Executed corrective actions to close accounts and communicated actions taken.
  • Contacted taxpayers regarding IRS inquiries related to delinquent situations.
  • Advised taxpayers of potential enforcement actions for non-compliance, promoting voluntary compliance with tax laws.
  • Identified taxpayer advocate criteria for appropriate referrals.
  • Utilized telephone IDRS and databases to locate taxpayers and their assets.
  • Provided guidance to taxpayers on filing requirements, payment options, filing deadlines.
  • Determined the amount of taxes due or refundable based on analysis of financial data.
  • Assisted taxpayers in understanding their rights and responsibilities under the law.
  • Issued notices for delinquent accounts, calculated interest charges and penalties for late payment of taxes.
  • Analyzed financial documents, such as bank statements, pay stubs, and W-2s to verify income reported on tax returns.
  • Assisted other departments with special projects as needed.
  • Researched federal and state laws, regulations and procedures to provide accurate advice to taxpayers.
  • Set up and monitored payment plans and processed payments.
  • Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
  • Discussed and explained various tax forms with taxpayers.

Tax Examining Technician

Internal Revenue Service, IRS
Kansas City
05.2022 - 04.2023
  • Reviewed and analyzed internal documents and taxpayer returns to ensure accuracy.
  • Prepared coded entries to amend records and completed documentation.
  • Referred questionable returns to appropriate departments for corrective action.
  • Processed individual and small business returns spanning multiple tax periods.
  • Assigned Employee Identification Numbers (EIN) and temporary Social Security Numbers (SSN).
  • Requested and interpreted taxpayer information to facilitate corrections.
  • Compiled and maintained records to provide status updates on assignments.
  • Served as a technical advisor, providing training and resolving systemic inconsistencies in Internal Revenue Manuals.

Tax Examining Clerk

Internal Revenue Service, IRS
Kansas City
07.2021 - 05.2022
  • Reviewed and analyzed internal documents and taxpayer returns for accuracy and compliance.
  • Interpreted taxpayer information to ensure proper documentation.
  • Conducted research to correct missing or inaccurate account information.
  • Identified discrepancies in tax returns, researched information, and recommended appropriate action.
  • Compiled and maintained reports on work status for assigned areas.

Tax Examining Technician

Internal Revenue Service, IRS
Kansas City
02.2020 - 07.2021
  • Researched diverse sources to analyze and initiate actions on tax issues.
  • Obtained applicable returns and schedules for correction of accounts and records.
  • Verified, analyzed, and adjusted taxpayer accounts for accuracy.
  • Reviewed amendments for various tax credits, including Earned Income and Child Tax Credits.
  • Processed corrections for math errors and adjustments related to filing status changes.
  • Identified processing changes for amended Forms 1040 without attached Form 1040X.
  • Issued formal disallowance letters when taxpayers were ineligible for credits.
  • Conducted research using Integrated Data Retrieval System (IDRS) for priority cases.

Education

High School Diploma -

Cristo Rey Kansas City
Kansas City, MO
06-2017

Some College (No Degree) - Criminal Justice

Kansas City Kansas Community College
Kansas City, KS

Skills

  • Tax compliance
  • Financial analysis
  • Data research
  • Account management
  • Tax law interpretation
  • Customer service
  • Communication skills
  • Problem solving
  • Attention to detail
  • Conflict resolution
  • Time management
  • Training others
  • Payment processing
  • Training experience
  • Call control skills
  • Effective communication
  • Emotional intelligence
  • Problem-solving abilities
  • Typing [30] wpm
  • Issue and complaint resolution

Timeline

Contact Representative

Internal Revenue Service, IRS
04.2023 - Current

Tax Examining Technician

Internal Revenue Service, IRS
05.2022 - 04.2023

Tax Examining Clerk

Internal Revenue Service, IRS
07.2021 - 05.2022

Tax Examining Technician

Internal Revenue Service, IRS
02.2020 - 07.2021

High School Diploma -

Cristo Rey Kansas City

Some College (No Degree) - Criminal Justice

Kansas City Kansas Community College

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